Hotel Reef Yucatan

I loved my beachfront room. Sandy Beach with a lot of seashells and visible fish near shore. Beach and poolside service by staff who are calm and positive. Best activities are kayaking and baby sea turtle release.

I stayed here July 2019 and it was very nice, the people are amazing. The food could have been better but I believe they use traditional food. I figured out I'm not a fan of Yucatans food. If you are considering staying at this location do have in mind it is a long trip to get to Progresso about 40 min/ $410 peso uber ride and then another 30 ~ min ride to get to Merida. That can be in a taxi for about $200 pesos or try one of the buses or vans they charge about $19-22 pesos. The rooms where very clean, the air conditioning worked - thankfully ! and the activities offered were fun. Great place for families not so much for younger single crowd.

Decided on this excursion from Carnival Cruises. There is a 40 minute ride from the docks to this location. This place is pretty nice and for an all exclusive resort, it was empty. Carnival had three bus loads of people dropped off so there was close to 120 of us total. The food was not bad. I did wait until late to eat so I missed out on a few things but that's on me, not Hotel Reef. The service was great. The waiters were walking around non stop fetching drinks for everyone. The drinks were very weak. I saw them watering down the liquor once when I went to eat. I'm not every surprised at that in Mexico though. Not sure I would do this one again but we had fun while we were there.

We had heard not to get off of the boat at Progreso but decided at last minute to book this excursion with 6 of our friends and are thrilled that we did so! It was perfect. It was a RELAXING, all inclusive day. Great food, great drinks, hammocks, beautiful water, excellent staff and and a comfortable charter bus ride to the beach. We also had a very cheap great massage in the shade on the beach! Book this trip, relax, and enjoy!

The hotel is very clean and well kept. The staff are so friendly. I have some food allergies and the chef made me special meals which were amazing in flavour. He totally went above and beyond (Alejandro was his name). The room was well kept. The air conditioning worked great. Not sure why the hotel has negative reviews. The only negative was the restaurant hours and snack bar and bar hours. The snack bar should be open earlier. So when the restaurant closes there’s something to eat. And maybe even keeping it open until 5 or 6. If tourists come from Canada or the USA. Dinner time is typically 5 or 6. The restaurant is closed from 5-7. Personally I think closing from 4-6 is better. Also the bar should be open from 10 am. I feel the hours are not the greatest for the resting and bar.