Grand Palladium Jamaica Resort & Spa reviews
15470 TripAdvisor reviews
Grand Palladium Jamaica Resort & Spa stay
DanielaY31 on Mar 24, 2024
The food and service were very poor. The staff is only interested in how many tips you will give them. All the restaurants in the resort serve very basic food every day. There are no fruits at all, or if there are some, they are rowdy.
Grand Palladium is an aggravating, substandard resort in disrepair, terrible service and food.
Debbie L on Mar 24, 2024
Rooms are in disrepair, service is not a priority, food is marginal, many staff members are unprofessional. Paid for an ocean front room and received a view of the Main Street, plus it didn’t feel safe or secure. Mini-fridge not stocked and wasn’t cooling, bathroom faucet was broken, shower leaked, and bench was broken. It took 5 hours and 3 phones to get towels and bedding delivered by 11pm and then the pillows were forgotten. The housekeeper asked for her tip early before our last day. Resort transportation is inconsistent and unreliable. At the morning buffet it can take 20 minutes to receive coffee all while you watch your server clear tables first rather than pour coffee or water. You learn to be assertive and stand up for coffee and water service. Ketchup is treated like gold and served only after multiple requests. Avoid Grand Palladium in Jamaica. It’s substandard.
Sumptori Japanese Restaurant
N393TTheatherc on Mar 22, 2024
We absolutely love going to the Sumptori Japanese/Hibachi restaurant at Grand Palladium Jamaica! The hibachi show is always a great time and the food is wonderful! The service is great and they are always very accommodating with special requests.
Hit or Miss
GrandTour65207305852 (Washington DC, District of Columbia) on Mar 22, 2024
I vacationed there in December 2022 and again in March 2024. My first trip was very good (food, beverages, entertainment, transportation, etc.)…the second trip not so good (food/beverages, customer service). I waited on hold 20 minutes for room service and someone finally answered and hung up on me; being a disabled person with walking challenges I am limited to the garden view room type and when scheduling transportation they did not show up. Extremely dissatisfied!!!
Great trip made even better by the kids club!
Caity V on Mar 22, 2024
We enjoyed our stay here so much. Came as a family of 7 (mom, dad, 3 kids ages 5,3,&1, & grandma & grandpa). One of the best parts of our experience was the kids club! Monique & Shaquana were both so friendly to us & to the kids! The kids had a blast playing with them. They did ecololgical tours, crafts, smoothie making & more! & it gave mommy & daddy a break to enjoy vacation! Highly recommend visiting the kids club on day one of your trip if you bring kiddos with you!