TripAdvisor Traveler Rating

I went to this hotel multiple times because I love going there never been a dull moment I went April 6-10 I paid for my stay before arriving then when it came for me to check out they say my payment reverse and I can’t use my card again to pay so I asked to have escorted to go get funds and come back they didn’t allow me to eat nor leave property then ends up calling cops I stay lock up for the night then my family had to fly in to Jamaica to pay in cash I was truly disappointing they didn’t give me a room or anything but had me escorted off property like a criminal and embarrassed me so much even the staff was wondering what happened I had guests there trying to defend me because I’m a people person I don’t bother no one and for that to happen to me I was truly heart broken because I’ve been visiting Iberostar since 2020 was just a sad and horrifying experience

We visited April 4-11, 2024. However, It's been awhile since I posted a review for my favorite hotel, Iberostar Grand Rose Hall. My Honey and I have been going there every year...most times, twice a year, for the past 14 years. Yes, 14 years! That says it all. Of course, hotel ambiance and maintenance is very important but Customer Service is a top priority when selecting a vacation resort. Just wanted to give kudos to some of the personnel that continues to give excellent service with a smile. I can start at the top with their management team, David or Daveed, ( new additions Max and Santana). Jordyn left last year but is sorely missed. She and David was a dynamic duo and I believe Max and Santana is definitely on the road to the same. Teresa, front desk mgr & Barrington (the Best), Baseine Public Relations Mgr & Nadika; Taneil, Head of Butler Services along with some of the best butlers ever...ROMELL #1; as well as Rohan, Chang, Rushane, Christopher are a great team. Lobby bar team, Clive, and Gary (old timers) are excellent bartenders. Others are Kerry and Kaczyn (?) dimples) have multiple responsibilities for beach and pool drink services. Some excellent bar hostesses as well but I can't recall all their names so not naming anyone. My favorite towel attendants Theolyn and Anishka are the best. Some of the top restaurant hostess over the years are Judy (Buffet); Dovia, Surf & Turf, who has just been promoted. Bellman Love; William, Leolyn (??) Star Friends...Smiley, Bubbles, Janell, Cash, Lisa and their new manager continue to make our stay enjoyable with their entertainment. I know I'm going to get in trouble because a couple of people, I didn't get their names...just know them by face recognition. Hopefully, they'll forgive me. Guest suites and the resort overall continue to be well maintained. Any problem or issues you may have will be addressed immediately. There are a couple of changes I'm not in agreement; however, David or Daveed (GM) took the time to explain the reasons. No matter, I do hope PAID SHOWS in the theatre will be banished and all the old shows are moved back to the inside theatre Dinner reservations should be re-implemented. It was a disappointment getting dressed to have dinner at a specific restaurant and now we get there and find out they have a private party or it's too crowded. David also explained why we no longer have "straws" for our drinks (environmental). It just makes no sense having a mixed drink with no straw but that can't be changed. A couple of other issues were only temporary changes so not mentioning those. My biggest disappointment was we missed LOBSTER SEASON by a few days. This has NEVER happened to us in the past 14 years so we couldn't "O.D." on lobster this time. We feel as if we're family whenever we're there and I highly recommend you visit Iberostar Grand whenever you visit Montego Bay. Leon and Curley - Hope to be back for our second visit 2024 in December.

Having visited This Jamaican Gem —-Iberostar Grand Rose Hall yearly for over a decade, my wife and I are always very impressed by the beauty and excellence of this complete Iberostar package. Ie.Architecture,Pools,Landscaping,,Rooms,Ocean/Beach-Weather/and Front Line Staff. As an upscale resort , there is a continuous effort from management team to ensure that -full value -is rendered through the guest’s qualitative Vacation experience. Jamaicans are naturally warm , positive and upbeat and our exposure to their skilled service and personalities—even after just a few days —really can remove the grey clouds and chill that we often have arrived with from Canada. We would sincerely thank-David— Moses - -Luis of the Management team for their maintenance of this “Vibe of Excellence”. As always — as long as we are able —we will return???

10 Stars Chris was AMAZING from day 1 very attentive and made sure we were ok. I was very hesitant at 1st but he wasn't gonna stop till he won me over, His hospitality was through the roof, If and when we return I would prefer to have him again. Jamaica ????

The service is fantastic! Our butler Christopher was also fantastic! He and all the staff are over the top! We will definitely be back. The food was the best we've had from all the resorts we've stayed in Jamaica. I highly recommend Iberostar Grand Rose Hall.