Sandals Royal Caribbean Resort and Private Island

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7079 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Celebrating 35!

    Reviewed by MrsPlumz(Bear, Delaware) on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our original plans were for South Coast but due to the delay in opening we switched to Royal Caribbean Resort. We were not disappointed! We had a butler suite and we were treated with such kindness by Jack and Damion. They continuously went above and beyond, they always made sure we were comfortable and checked if we needed anything regularly. For my birthday our tour was canceled due to the curfew but Damion and Jack made sure that my day and night were special. Our spot on the beach had balloons, the room was decorated when we got back from dinner, we ate at Bombay Club and the food was amazing as well as the staff. When we go back we will be requesting Jack and Damion because they are amazing, kind and they take time to get to know you. I had ordered Jamaican beef patties but they only had chicken (still delicious) Damion remembered that and the next day on the beach he surprised us with Jamaican beef patties and a great beverage to wash it down. Jack escorted us to our private dinner on our last night and when we returned he put chocolate covered fruit in our room, waters on our night stands and his special touch to the room. Jack and Damion listened to us, got to know us and did not disappoint. All the staff was amazing, but one waiter stood out to us and his name is Roy. We had dinner at their french restaurant and he made it an experience we will never forget. He gave us personalized attention to make sure we enjoyed our evening. We look forward to our next trip!

    Absolutely amazing

    Reviewed by MrsPerez223(Lancaster, Pennsylvania) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can’t say enough about the staff. They truly made our honeymoon absolutely perfect. The kindness,respect, love and generosity was felt daily. They genuinely care and it shows! We will be back to this resort!

    Friendly resort staff - Terrible post-trip customer service

    Reviewed by email4matt() on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and traveled to Sandals Royal Caribbean in July for our anniversary. We are impressed with how seriously the island and the resort took the COVID precautions. We never felt unsafe, and enjoyed our stay. The staff were friendly and made every attempt to make sure the guests had fun, despite some restrictions. There were some very long delays in getting food, but we tried to be understanding since staff was also limited. The big problem we have is with the customer service provided AFTER we left. Due to COVID, there were no excursions allowed off property. We have since learned that "Island Routes" and "Sandals" are two different entities. This presents a problem when you try to get a refund for things that you paid for, but were not permitted do. They play the blame game, and no one wants to take responsibility for issuing a refund. Long story a little shorter - we have still not received all of our money back despite over a dozen phone calls, six emails, and many promises of dates that have since passed. We are running out of patience, and may have to consult an attorney/better business bureau. It just seems that once they have your money, you are not a priority. This is sad because we like Sandals, but may be looking elsewhere in the future.

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Value

    Value-4

    Great Relaxing Vacation

    Reviewed by R9269CQgeoffreym(Suffield, Connecticut) on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent a week here September 2020, the resort is smaller and more intimate than Ochi (our only other Sandals experience) but we had a great time. We weren’t required to wear masks while at the resort but everything was constantly being cleaned so no worries about getting sick. The food and drinks were great, as you expect from Sandals. We loved the French Restaurant and the Pub. Everyone was great but there were a few people who really stood out. Kaye (loyalty manager I think) was doing everything to make our stay excellent from hour one. She really went out of our way to make the trip great. Trudi (loyalty) was super fun and very patient finding us a great deal on our next trip, which we can’t wait for. Warren (entertainment) was awesome, sang with us late at night at the piano bar, got us playing ocean volleyball, and puts on a great show during the nighttime activities Raheem and Dre make some great drinks at the pool bars. And you absolutely MUST go see Rohan at the Pub! He’s hilarious, fun, and extremely talented. He doesn’t just make delicious drinks, he puts on a great show, and is able to have a conversation afterwards. Definitely a gem at this resort.

    B E S T H O N E Y M O O N !!!!!

    Reviewed by 404jessicay() on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the best resort in Jamaica, The staff, food, and entertainment is amazing. We have no complaints. Warren in entertainment made our honeymoon everything and more, he kept the party going all day long all over the resort. From games at the pool bar to bubble soccer on the lawn, there was never a dull moment. His evening entertainment after dinner was also a blast. He hosted a game show for newlyweds and it was just like the real thing! Warren in particular is made for his job in entertainment and will go far! We also had the butler service and Ellis and Dwight went above and beyond to make our honeymoon everything and more! Sandals is top notch with everything they do, we booked our next trip while still on the resort! We cannot wait to be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5