Crowne Plaza Hotel Times Square Manhattan

It was my mammys birthday and they sang happy birthday and gave her cake the location of the hotel is so convenient i love the rooms so clean and pretty and the breakfast is so yummy i didn’t go in the pool but it was good byeeee

I had a hotel reservation booked for April that was cancelled due to Covid. I was assured a full refund. Weeks went by and I received nothing. I called and was told 90 days because the hotel was having trouble accessing money for refunds. As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait. Still, I waited. After 90 days- no refund. I called a few days later and I was told that the hotel was closed and I couldn't speak to anyone until 8/31. This is UNACCEPTABLE. I was given a number for the business offices. I called and left a DAILY message for over a week with no response. I am confident that my money would be taken for a reservation and yet my money that was owed to me has still not been refunded. This violates their return policy that is published on their website. I find this hotel's business practices manipulative and dishonest. I am disgusted to see the needs of a hotel with a $7million revenue put ahead of a customer. This hotel has lost me as a customer, but it has not lost me as an advocate for fair treatment until I get my refund.

The hotel is located at the centre of activities and walking distance to where we want to go in midtown. The hotel wasn’t that visible though maybe because the entrance is not on Times Square and it has boarded all around the ground floor so I wasn’t sure if it was part of the hotel property.

I stayed at Crowne Plaza in February 2020 for 4 nights with my teenagers. Stupidly I left my purse in the safe ( totally my fault). I contacted the hotel upon my return home asking if my purse was handed it as it was in the safe. I completed an online form and submitted. I have not heard anything from the Crowne since submitting the form so really disappointed. My fault for leaving my purse and English cash but it would not hurt for a response. Poor customer service.

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations! Very nice fitness center too! People were friendly, place was clean! Line of taxis right outside the hotel!