Grand Hyatt New York

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10691 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    We were happy till check out

    Reviewed by jaimielim(Singapore, Singapore) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We have travelled around the word extensively and this is not my first time in NYC so I was appalled that grand Hyatt charges $3 a bag for anything above 2 luggages on check out to hold your luggage. We had 4 coupons, 2 from the weekend before which we didn’t use but Grand Hyatt bellhop desk won’t let us use the 4 coupons insisting that it’s only 2 coupons per room. What BS and this is the first time in my life that a hotel is charging me money to hold my bags!!! We spoke to the guest rations manager and she wasn’t any help either which is such a shame as this is the WORST in service in all the Hyatts I’ve stayed in worldwide. Totally destroyed our experience of the brand.

    Big NYC hotel / Not Hyatt's best property but decent

    Reviewed by Matthew_B_0130(Chicago, Illinois) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a large convention hotel. Definitely not Hyatt's best property overall but that is understandable given that this is a very large hotel focusing on groups and conventions. Not my top hotel choice in NYC but satisfactory.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-2

    Outstanding customer service

    Reviewed by Frances Wohlfar... W() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was in city for 1 night and couldn't have found a better place to stay. Very convenient location. Very clean with a very accommodating staff. Another huge plus is storage for our bags with room after checkout for the day while we were in the city.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Perfect Location for NYC visit

    Reviewed by 69Sonett(Titusville, Florida) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We recently stayed 4 nights at the Grand Hyatt Grand Central Station and found the location and proximity to all our needs exceptional. We had two broadway shows and the shuttle to Times Square located in the downstairs Subway station was perfect and timely. We enjoy walking the city and the surrounding neighborhood is friendly and full of excellent food choices.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    NYC Weekend

    Reviewed by Douglas N() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location was great and the Rooms were comfortable and clean. Was able to get off the train at Grand Central and access the Hotel right from the station. Being in mid-town with access to the subways right from Grand central I was able to get around the city with ease.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

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