Grand Hyatt New York

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11139 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Underwhelming stay

    Reviewed by AnneMarie4416() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Sadly, this hotel was unlike any other Hyatt’s that we’ve stayed at before. From the moment that we arrived to the time we checked out the staff were not very friendly, they seemed bothered if I made a request (ie- getting help with our bags from the car or asking to store them until our room was ready) and, overall, customer service really didn’t seem like a priority to anyone that worked here. It might be the New York culture and attitude that I’m just not used to being from the West Coast but there are still minimum expectations whenever staying at a hotel. Our room was what we expected based on pictures on the website, however, our bathtub faucet was leaking the entire time. Beds were not that comfy and they only provided 2 full size towels for a room that accommodates 4!?! I had to ask a housekeeper for more. On the first day of housekeeping we came back to find my husband’s toothbrush and toothpaste gone along with my toner which was in a travel size plastic bottle! I’ve never had anything go missing from any other hotel I’ve stayed in before. We used the bar and market credit everyday which was nice to have access to but we payed for this credit as it was part of the daily hotel fees. Overall, I suggest staying elsewhere. I definitely won’t be coming back!

    Fine for the Size

    Reviewed by JNYCwriter(New York City, New York) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    For the size and volume of people that come through this hotel management seems to do fairly well. The rooms are reasonably sized for New York and my bed was comfortable. My check in experience was average but my check out staff was very accommodating. Hyatt seems technologically challenged compared to their competition for digital keys. At this destination they also charge a “destination” fee which is less than transparent and sets the tone off poorly. Why no just raise the room rate rather than anger guests? To be fair other chains employ similar deceptive tactics.

    great location but still middle of the road.

    Reviewed by frederickt386() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    OK hotel great location in the first 5 min. of checking you in they try to sell you to a step up room or concierge options. I travel 150000 miles a year in hotels for business and this is the only hotel that you are being sold a step up room option. It feels like you are helping the Front Desk person is getting a spiff on step up room sales, like they have a quota....

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Outdated Hotel - Rude Staff

    Reviewed by orihuelakevin() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If you're looking for nice or decent amenities, and service, then stay far away from this hotel! The club access isn't worth the money, and the hotel overall is extremely outdated. Staff provides poor service at best, and expects tips for poor service.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Expensive for the quality

    Reviewed by rawyatt21(DeLand, Florida) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I was disappointed with my room 2060. The leather covering of the chair was mostly peeled off. The couch cushion was hard to sit on because it constantly slid off the frame. The shower drain plug was completely pulled out and just sitting on the tub and the bed was not very comfortable. For the amount of money that was spent on the room, I expected better quality furnishings and appliances.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-2

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