Universal's Cabana Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 21066 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Looks great, stays “meh”

    Reviewed by peveffer(Columbia, Missouri) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Check in - easy, no problem, they give you a number to text if you have any questions leading up to your stay. The woman who checked us in was a delight, great customer service and very knowledgeable. The staff who work the dining areas are also very kind and patient. We didn’t see this on other reviews and wanted to warn other travelers: On the Fifth Floor in the Continental Building, we could hear music from the pool LOUD and clear until 11pm. That’s when the pool closes. Dunno what type of family resort thinks blaring music until that hour is a thing that needs to happen, but it echoes off all the buildings and is RELENTLESS until 11pm. Pass on the pool view. Ah, we said when it was over at 11:00 pm. Finally, sleep, we thought, because we SPECIFICALLY chose to pay to stay on Universal Grounds in order to get 8 am access to the park, so whatever, not a lot of sleep but we could still swing it because we’re adults. Not seconds later, my eyes popped back open because there was an employee running a LEAF BLOWER at 11:30 pm, and we could also, lucky us, hear that loud and clear. He was blowing sand off the sidewalks by the pool back into the sandy areas they have. Do we expect total silence at a family resort? No. Do we expect good customer service for the cool couple grand we spent on park tickets and this stay? Yes. 11:30 pm, November 12, we roll out of bed and go downstairs to ask to change rooms because the leaf blower was still going strong. Enter Justin. I downloaded TripAdvisor and made an account JUST for this guy. Justin was at the customer services desk and proceeded to— 1. Tell us it could be worse, for some reason. He informed us that the “Towers” are even louder because of the proximity to the park, so I wanted to share that with ya’ll too since staff said it. 2. Did not apologize. He did say that the leaf blower should be going in the morning, not night, so threw his coworker under the bus, but didn’t apologize. 3. Told us he was “downgrading” the room, which just sounds SO great when responding to an unhappy customer. Doesn’t sound like retaliation at all. 4. Told us we would have to move our stuff... at midnight. Not even a whiff of an offer to help, not even telling us where the luggage carts are. 5. Overall had no empathy and zero ability to diffuse the situation. This man does not belong in this position. Downgrade Justin and upgrade the woman who checked us in to handle customer service issues. If you want to avoid your whole family being kept up by blaring music and, apparently, woken up by a leaf blower, don’t stay in the Continental building. We were moved to the Americana and are now wide awake with 6 hours until our “benefit” of getting into the parks early. Not great, Justin. Not great.

    First class family hotel

    Reviewed by mainbale() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great weeks stay at Cabana Bay, great staff, facilities and very family friendly atmosphere. Lots to do, 2 pools, gym, bowling, fire pits, hot tubs etc Great room with poolside view, good free WiFi which you don’t always get.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Relaxing trip to Cabana Bay

    Reviewed by cssawatzky(Hague, Canada) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip we decided on no theme parks and just enjoy the resort. Could not be more happy with our experience at Cabana Bay. The resort is huge and we enjoyed all they had to offer. The resort and rooms were large and very clean and was not showing it's age as other reviewers stated. We knew all the prices before our trip (bayliner prices, galaxy bowl etc. ) so no surprises there. We did take in Volcano Bay which was fantastic and our room was a 2 minuet walk to the entrance. Next time we would head there earlier as we almost did not get any beach chairs by 1:00. We had a great stay should we ever be back in the Orlando area we will definitely be staying here again based on price and value.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Horrible Experience

    Reviewed by bmcgraw722(Rockledge, Florida) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Upon our arrival at the property, we were informed that the “system” was down and that the wait ti check in was approximately two (2) hours. We were told we could park in the garage and then go to the lobby to check in. I dropped my wife off at the lobby so she could get in line to check in while I parked the car. After parking, I walked back to the lobby. It took about 45 minutes to get to the counter to check in. We had to fill out a paper registration form with our credit card information. We were given keys to a room in Building 6. We walked to our car in the parking garage, then walked to the room in Building 6. Upon entering the room, we discovered luggage in the room, indicating someone else was already occupying the room. I left my wife in the hallway with our luggage and walked back to the front desk. When I got to the front desk, the “system” was apparently back up so I had to swipe my credit card. I was given keys to Room 7811. I walked all the way to Building 7, picking my wife up on the way. We got to Room 7811 to be met with a “yellow” light when we tried our key. I went to the elevator lobby and called the front desk using the house phone. They sent security, who arrived in about 15 minutes. Security used their master key to let us into the room and told us to stop by the front desk when we had the chance to have our keys remade. We were at the resort for a private event at Islands of Adventure that started at 8:00. Since we had already spent more that’s two hours getting into a room, we decided to wait until after we got back from the event to get the keys remade. We walked to the shuttle stop and went to the park for our event, which we had already missed the first 45 minutes of. According to my phone, I had logged approximately FOUR MILES of walking with all the back and forth to the front desk. We returned from our event around 12:30 AM and went to the desk to have our keys remade. After about a 15 minute wait, we got new keys and trekked to Building 7 for the night. On Sunday morning, we attempted to checkout using the TV system but were met with a message that said the room “was not checked in”. Since we had prepaid for our room using a different credit card then we had swiped the night before, I wanted to go to the front desk to check out to ensure we did not get double-charged. We walked to the parking garage to retrieve our car and proceeded to the front entrance where the employee directing vehicle traffic told us that “checkout is automatic”. Unfortunately, that’s not what the message on the TV communicates. I went to the front desk and told the staff member that I was trying to check out. He also told me that “checkout is automatic”. I expressed my concerns and told him I wanted to speak with a manger. After waiting approximately five minutes, he returned with a manger. I recounted my experience and concerns to the manager who listened politely and then seemed to dismiss me by simply saying “I’m sorry for your inconvenience”. I told him that most establishments would be doing SOMETHING at this point to compensate me for our poor experience, to which he replied “And that’s what I’m about to do”. He pulled up my record in the system and told me that he would be crediting back the charges for our stay. Unfortunately, I never got a zeroed out receipt. As of today, three days later, the charge for the room, which was billed to my wife’s credit card on October 14, has not been refunded. Yesterday, the credit card that was swiped on Saturday night was charged $19.17, which I presume is for parking. However, when we checked in the first time on Saturday night, we were told our parking charge would only be $9.00 because of our group rate. So we had a bad service experience, we were charged double the price for parking that we were told at check-in, and were apparently lied to by the manager as none of our charges have been credited back to us.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-1

    Brilliant!

    Reviewed by Lucy W() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Honestly, couldn't fault this hotel! The staff were absolutely lovely and went above and beyond whenever they were able to. The view from our window was amazing and the room kept clean and tidy. I've been to Florida once before and stayed elsewhere, but when I go back I'll be heading straight back to Cabana Bay