Meliá Orlando Suite Hotel

First of all I want to tell you how completely satisfied my wife and I were with our stay at Melia Orlando from April 1st to April 5th. There is not one thing, which I know must sound extreme that could have been better! I had a great deal of apprehension about staying there based on prior year reviews. I even asked out agent if she had ever booked anyone there and she said no. So this made me even more nervous. However that was all dispelled and quickly changed to complete satisfaction and euphoria based on the property and its staff as a whole. We stayed in room 144 at Pablo’s suggestion. Most importantly the people, EVERYONE we met there that worked in the resort regardless of their capacity were happy, helpful and incredible to us. The most polite group of people I have encountered in a long time and I have a significant amount of travel background. And just to be candid I know they all have their own lives and challenges. My wife was so pleased she was so happy and frankly taken back by the people. First I want to thank you for the B2C actions of Ken, I believe he is the building engineer. After our initial arrival there was some problem with our room and he immediately took us to Pablo. Both Pablo and Ken are just incredible assets to your company. I would do whatever I could to have people as talented and competent as they are on my staff. I even talked with Ken as if he were a friend later when I was trying to validate directions out of a large traffic jam and he helped me right away. These 2 gentlemen are incredible! I cannot say enough about how welcome and cared for they made us feel. This was also true of Manuel in the restaurant and Kelly and Will and Bryan behind the bar. Manuel is another golden nugget as his hospitality is second to none. I would want to be on his team if I was working there! He told us about the house coffee and your other resorts and while not seeming like a sales person sold us on a deeper level of patronization to Melia. Housekeeping was great. Really underappreciated I think as they did a great job of keeping our room up and were so professional whenever we encountered them which was quite frequently during our stay. The pool, food, grounds; just everything was beyond my expectations. Not because of it’s over the top opulence, but because it was all so quality and service driven, neat, clean and inviting. My wife and I became Melia members before we left the property and plan on going to at least two of your other properties in other countries.

First time we stayed at a Melia resort and was nothing but a great option, location to parks, value, privacy, and price! Our family vacation was a joy adn can't wait to visit next year Orlando and stay at the Melia location in Orlando.

Awesome place to stay. We stayed in a suite and everything was great. The hotel restaurant is very reasonably priced and the chef went out of his way to make sure that my wife and i each had a prime rib dinner as it is servered only one nite a week and in limited quantities. We were heading to a show that nite and after talking to the chef he assured me that he would save us a dinner apiece, which he did and that small gesture made our stau much more enjoyable. Thank you chef! Everyone was so helpful and made us feel like we were part of the family.

The staff at this hotel was remarkable. Every single staff member that we saw, or interacted with or rode in the elevator with was so friendly and helpful. I was blown away at the stellar level of customer service. It was a wonderful change from some of the other resorts in Orlando. The restaurant service was a bit slow and didn't have a huge variety but that wasn't even a major concern. The remainder of the staff and the outstanding customer service certainly made up for it.

We were at Melia for 5 nights. Our check in was smooth and the team was very friendly. Upon check in we noticed that 2 of our dining room chairs were broken and even though we reported it 3x, no one ever came to repair or replace them so we just sat them to the side and that meant we never ate dinner together around the table which is a huge deal for us. It’s very close to Disney and Old Town which is a plus. We had pizza from the kitchen a few nights and it was delicious! The crew at the bar were always welcoming. The beds were not very comfy and smaller than the bed so there was a huge space between the bed head and mattress so we used the cushions from the sofa to fill the space. There is nothing bad I can say about the staff, they were exceptional!