Renaissance Indian Wells Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1364 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great reception

    Reviewed by jvla13(Los Angeles, California) on Aug 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I got great reception. Thanks Andrew! I like this property for short weekend getaways. Even though the property is under renovation, the rooms are still clean. The Mountain View is quite relaxing and the pool is always fun.

    Great Resort with Great Customer Service

    Reviewed by Mario S(Ladera Ranch, California) on Aug 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Took the family for a weekend getaway and this was a perfect spot to relax and hang out with the kids in the pool. The property is great, plenty of pool space, and the customer service was on point. Customer service is my key indicator every time of a good place as it can make or break your stay. There is a large size gym to get your work out from and the room service was on point. The kids loved the royal treatment. We will definitely be coming back, well done Renaissance!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Relaxing Girls Weekend

    Reviewed by iamceal(Los Angeles, California) on Jul 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While the location is further from the main areas of Palm Springs, this resort was such an oasis to relax at. From the valet service to the spa, the staff was accomodating and friendly. While the rooms are not the newest, they are in good clean condition and the corner room I booked was spacious and had enough space to hang out in the room. The spa had a nice outdoor area as well as indoor steam rooms. Excellent place for a relaxing weekend.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Pool needs to be cleaned more frequently

    Reviewed by joe d() on Jul 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We usually go to Palm Springs or Palm Desert annually and this year we decided to stay at the Renaissance over the 4th of July weekend. Overall the experience was good but the one major complaint was the lack of clean up the pool area receives each day. With temps over 100 degrees the pool as expected was the main focal point of the guests and it was packed every day with some kids staying in it until 11pm. The amount of trash and empty plastic cups generated was huge and the hotel appears to lack an ongoing system or dedicated manpower to collect all the trash that was generated throughout the day. Plastic cups that were fished out of the pool stayed on the side of the pool for hours and the staff seemed to ignore them. In the morning the pool decks were not cleaned throughly and we found a dirty diaper under our chair from the night before. In some cases beer and plastic cups from the day before were never picked up and many of the food menus had sticky sugary drinks on them and were stuck to the small pool tables. The morning crew that I believe is supposed to clean (they wear yellow shirts) spend a great amount of time blocking off chairs for guests that apparently contacted them the day before. If you were not down at the pool by 6am you were not able to get a chair on the front row because the hotel crew and other early guests go down and reserve the chairs using an assortment of pool noodles or abandoned floats from the night before.

    Highly Recommended

    Reviewed by DanaLosAngeles(Los Angeles, California) on Jul 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A great property in the Palm Springs area. Away from the hype and hustle of Palm Springs, the Indian Wells location overlooks Santa Rosa Mountains with a pool as the centerpiece of the property. The pool has a beach with easy access for kids and guests. A special place that will make the stress of life seem far away.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

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