TripAdvisor Traveler Rating

My husband had a dental conference here in April 2024. After reading some of the reviews I was a little worried this hotel would not deliver on the amount we spent. Well it delivered. We had an amazing time. Hotel area: The grounds are stunning in the spring. Flowers are everywhere. Pool area, kids playground, and room were all clean. The map makes everything look spread out but we stayed in 246 and everything was in walking distance (not sure about the golf area bc we didn't golf). Our room had a microwave, fridge, robes, slippers, shampoo and conditioner. Also a patio with a table to relax in the morning with a cup of coffee. Soooo relaxing. Parking: There is ample parking and if you have a Tesla there are a few chargers by the main lobby and spa. We could park right outside our room. Parking is fee. When you get to the resort and need to check in, you can park in the lot. If you uber, you can leave your luggage with the bellhop, and they will drive you to your room there in a golf cart. Pool: Pool area is clean with ample chairs. After noon it does get busy, but we could find a chair each time. They have a kiddie pool that is 2 1/2- 3 feet with kid chairs around it. Almost all chairs have an umbrella with them. I liked how they played music at a volume that was appropriate. Towels did run out at one location but there are about 4 locations that have towels out. Cold water is available throughout the pool area. One thing I loved was the servers around the pool. They were friendly and accommodating. Nick made sure we had everything we needed to enjoy our day. Hot tub was nice and there are 2. One is in the adult pool. Food was good at the pool and drinks were strong. Of course they are expensive. I think a bucket (4) of high noon was $36. Frozen drinks were really good. I brought toys for my 4-year-old to play with in the kiddie pool. Food: We only ate lunch at Hoppin Jacks at the pool and breakfast and dinner Rita's. Hoppin Jacks food was perfect for lunch by the pool. Rita's breakfast is either menu or buffet. Good omelets and pancakes. There was never a wait for breakfast inside or outside. We made reservations for dinner so we could sit outside. Drinks were strong and good. I really liked my Wagyu Burger and my husband liked his Adobo Beef Short Rib. There is a children's menu here for both breakfast and dinner. Other: Above the spa there is a cute western town and the entrance to a hiking path. It takes about 30 minutes to hike (I had a 4 year old who kept wanting to stop and look around) We wore sneakers, and it was fine.

We had a group go to Rita’s Cantina for happy hour / early dinner. Love the atmosphere there, one of the most beautiful places in the valley. The food however at Rita’s was not up to par - nowhere near what I would expect at an upscale resort in Paradise Valley. There were 12 of us and 12 of us were disappointed. Unfortunately we won’t be back.

Pros: Beautiful property and well kept grounds-Excellent service from Rita, Johnny, and the server at the pool restaurant from Hawaii. Delicious food and trendy menu options.Quiet and serene Cons: young petite woman with dark hair and glasses at breakfast reception. Needs a course in hospitality 101. Rude, arrogant, dismissive, no personality, blank conversationalist. Not one incident-every encounter for four days. For spending over 1000.00 dollars a night I expect better. Property was overcrowded and no chairs at the pool however several had "reserve. "on them but no one ever showed up. Again- hefty price to pay for the resort if you can't use it! Had just left Starr Pass Resort in Tucson and none of these cons were encountered-superior and what I would expect for the price point.

This place needs a major renovation. Rooms low ceilings dark not enough lights. Expensive times 2 for what you get!!!! Room service good. Dangerous walking around at night due to no lighting. Marriott is pushing like all employers to force you to use app or website for just about everything (pain in the ass)

I was looking forward to visiting this resort. I anticipated it would be "old school" classic and beautiful. There were both pros and cons to the resort. Pros- The grounds were beautiful with numerous fire pits sprinkled throughout the property. They have a newly constructed meeting and convention area which was stunning. Most importantly, the staff was extremely friendly and accommodating. Cons- The rooms were extremely dated, the last renovation must have been twenty plus years ago. The property felt extremely crowded. The common areas were teeming with people at all times. It did not feel exclusive. The worst was the pool. It was tiny and extraordinarily crowded. There was an adult only pool, but they charged an extra $50 to us it. Overall, I cannot recommend the property. They change as if it's an exclusive resort but it falls short in too many important ways.