Embassy Suites by Hilton Scottsdale Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 934 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Nice Weekend Getaway

    Reviewed by julielava(Atlanta, Georgia) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel was a nice step up from a typical hotel. You could order drinks by the pool, and there were nice places to relax. The restaurant was also good and convenient if you didn’t want to go out for whatever reason. There was also a “reception” each night that served complimentary drinks and snacks. We really enjoyed all of these offerings. They made the stay feel more like a vacation. The rooms were also very nice with a separated living room. The only draw backs were that the hotel was a little hard to navigate especially with at least one or two broken elevators. Also, the front desk didn’t give us any information about the amenities or what we were paying for. We found out about many of these amenities through other guests and staff members throughout our stay. We didn’t know about the bikes or the hotel shuttle or the complimentary reception. At one point we even asked the front desk how to get to the bar and they sent us to the wrong bar that wasn’t serving the free drinks. These are all amenities that we were apparently paying for through the resort fee and many of us in our group had trouble figuring out what was available to us. We were given some written information but it wasn’t explained very well and we weren’t even told basic things like where breakfast would be in the mornings etc... We were also almost skipped in line at the front desk after waiting a long time and the staff members didn’t handle it nicely. They acted like they didn’t see what happened, and they weren’t paying attention or trying to be helpful. We also noticed quite a few guests at the front who had problems, which was unusual. The other staff around the hotel was very nice and helpful however, and our room was cleaned really nicely each day.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-4

    Nice large property w/ great pools

    Reviewed by Durand V() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a nice experience at this Embassy, and although we didn't get a chance to experience it - the complimentary breakfast in the Azul Clubhouse looks amazing. Be sure to check the breakfast hours - all holidays may not be treated equally for the extended breakfast open hours (10AM vs 9:30). Pools are wonderful, and the updated suites are nice especially if you have kids.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Value

    Value-5

    Work W/ Relaxation!

    Reviewed by NewFriends1010() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Simply Amazing Staff! After a long, hard days work to be able go into their evening reception and have a happy, warm welcome and great service provided by Rafael and Elmer made the day not so long and hard...just rewarding! So many great staff members that go above and beyond. Very fortunate employer~

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Embassy Suites Scottsdale

    Reviewed by 497bartonb(houston, United States) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Embassy Suites Scottsdale is a well located, convenient hotel providing full service and spacious suite-style rooms. Excellent breakfast buffet, as well as other amenities - pools tennis court, fitness center, bar and restaurant.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Heating and cooling of rooms was the worst everything else excellent

    Reviewed by mikrose14() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My Room was stuck at 77 degrees for my entire stay and I had poor sleep both nights. I called one time to get this fixed (my second night there) and no one came. I was extremely dissatisfied with this experience...WARNING: Check your controller for your A/C right away and get it set on a better temp by their maintenance before you sleep the first night!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3