Hyatt Ziva Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11713 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A pleasant stay at the beach!

    Reviewed by 181KevinD(Reno, Nevada) on May 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first all inclusive experience and it exceeded my expectations. This was also my first time to the south shore area. The ocean water is clear and the beach sand is more white than Nuevo Vallarta. The staff was very nice and Victor, the bartender in the club tour made a very good cappuccino!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Great Stay

    Reviewed by bethyates(Atlanta, GA) on May 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I don't know what is wrong with the people who have said the food is not good. It was great! I would give it a 4 out of 5 (not the best we've had at a resort but very good) The Italian was not the best, but everything at Casa Grande and Blaze was great, as well as the amazing view - dinner at sunset was truly memorable. The best cocktails were found at the sports bar (didn't open until 4:00 pm). and try the pastor tacos. The service by every employee we encountered was excellent. They cleaned the rooms daily, the view was amazing, and the bed was comfortable. We were happy with our room in the non-Club tower. The fitness room was good with a wonderful ocean view, and we enjoyed using the kayaks.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Great Service!

    Reviewed by travelbugswimmer(Washington DC, District of Columbia) on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is only for the services provided by Hyatt Ziva staff. Food and Room will be reviewed separately. Check In I booked the cheapest room (King room). As a Hyatt Globalist member, I was upgraded to Ocean View King automatically without even requesting one. While I saw availability for the Club Ocean View Suite King on an app, the front desk said there isn’t any available. The representative was very courteous and helpful and asked me to come back the next day to check if there’s any standard suite available. On my last stay, I was given another upgrade to a suite. The representative was very helpful and nice despite the fact that I bothered her daily requesting for an additional upgrade to a standard suite. Spa & Massage Great staff. I had deep tissue massage and body treatment. The front desk at the spa was patient and helpful at explaining menu selections. As a globalist member, I was able to secure additional 20% discount. The masseuse was thorough and diligent, and the massage met my expectations. Server Everyone I interacted was cordial and friendly. If I make an eye contact, most of them, if not all, would say “Hola” or “Buenos Dias.” While I learned Spanish in high school, I’m not a fluent Spanish speaker. That’s okay. Most staff can speak English well. Special thanks to super Jose (pool waiter)! He is amazing. I first met him at a cocktail class in which he and his colleague made crazy pineapple drinks. His enthusiasm made the class even more enjoyable. Furthermore, he is very attentive to people’s needs. If I’m almost done with my drink, he would come and ask if I would like to have one more. I really appreciate his attention to detail. He also introduced me to new drinks that I’ve never had before. I am impressed by Jose’s commitment and dedication. He goes above and beyond. For example, I told him that I would love to have mangos before I left Hyatt Ziva the next day (fruit stands didn’t show) so he went out of his ways to get me mangos. Thank you, Jose!

    Best Resort For a Getaway

    Reviewed by 939savannahs905(Atlanta, Georgia) on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The property is gorgeous. The entire resort faces the beach and you have perfect views of the sunset every night. The food and drinks were excellent. We had such a hard time deciding what to eat each day because there are so many options. The employees are so kind and took the time to get to talk to us. They treated us like friends or family. This is the perfect place to stay for a real beach escape.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    4.5/5: Absolutely amazing trip, with one small issue

    Reviewed by rileyrob1997(Layton, Utah) on May 15, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Everything about this hotel exceeded our expectations, from the quality of food, to the friendliness of the staff. Everyone was always eager to help us in any way they could. The location couldn't be better, and we got a very good deal for the price as well. I did remove one star because the music played by the main pool was occasionally (maybe 1 out of 10 or so songs) a little raunchy, and once or twice a day the songs even contained the F-word. Because of this, we felt uncomfortable there and had to move to another, less convenient location. I don't think that was appropriate for a family resort. In reality I would only remove about a half a star for this as the rest of the hotel was so great, but TripAdvisor won't allow me to do that.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5