Reflect Krystal Grand Nuevo Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3024 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The grill

    Reviewed by Jennifer B() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Francesca at the grill provides excellent service and is always eager to help you improve your Spanish. She makes the atmosphere pleasant by getting to know you and providing personalized service.....

    Great...if you're a local or fluent in spanish

    Reviewed by chtravler(Houston, Texas) on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    First of all, my review isn't all bad. This was the third time I went to an all-inclusive resort, but the first time in Puerto Vallarta. The hotel and room were gorgeous. The food was less than what I expected for an All-Inclusive, but was decent. Room service and food from the Grill had the most "all-inclusive" feel. The staff at the Grille, Francisca in particular, was fantastic. The drinks were good as expected, but the drinks of the day were poorly designed and tasted as such. Bartender at the front did not seem to enjoy serving non-Spanish speaking guests. I feel that the major issue was that my wife and I were not fluent in Spanish, so we had a hard time communicating with the staff and locals. We basically felt like outsiders. in the end we stayed in the room more often than we would have liked, ordered room service and only swam in the pools a few times. Mostly we stayed in the swim out. Our best experiences were off the resort. The overall service of the staff is what determined the rating. If you speak Spanish, then this resort I'm assuming will be great for you. For the non-Spanish speaking travelers, if you are looking for a luxury all inclusive hotel with great food and service, this may not be the one for you. We met a few people who had a similar experience and responded in the same manner.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-2

    Restaurant review

    Reviewed by franciscomendezmed() on Oct 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited on family vacations, we got a chance to take a bite at “The Grill”restaurant, the food was delicious, I had the top sirloin well coocked and my mother ordered the salmon steak. The service was awesome, we got the pleasure of being attended by Francisca, a warm and polite waitress, very professional, and devoted to her job, who made our experience even better. Thank you so much. See you soon.

    Off season Get away

    Reviewed by Chris N(Port Moody, Canada) on Oct 01, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We arrived on the very busy Mexican Independence Day weekend, the resort was full, colorful and busy. By Tuesday is was quiet and we enjoyed a lovely room in building 4 and had a good restful week. The staff were great, the pools, beach and common areas well kept! a little disappointed that there were only the Buffet and 1 restaurant open until the weekend. friendly buffet staff and the Grill waiters made up for it with their service. We were entertained by the big storm that came through and only had red flag beach days so didn't get to snorkel as we had hoped. We had a great time, it was a lovely place to R&R.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Nice grounds and pools

    Reviewed by Stephanie G(Spanaway, Washington) on Sep 30, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Small fairly well kept resort. Our first room smelled of mold/mildew so bad that we had to be moved. They were great about it and gave me 2 rooms to choose from. We purchased the all-inclusive (which was a good price) but the only place to eat was buffet all 3 meals which was very disappointing. Great showers!!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-4