Be Live Collection Punta Cana

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 14084 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Resort, more like a nightmare

    Reviewed by jimmiah(Atlanta, Georgia) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This place looks good on pictures...First and foremost, Be Live let us book at it’s Canoa Location in La Ramona and it’s been closed since March...No one told us anything...We initially flew into Santo Domingo, we paid for a shuttle to the Canoa location and when we arrived, it was pitch black, no one spoke English and we had no phone service...After about 45 mins, the General Manager Christofe, who was amazing came out and fortunately, he spoke some English and was able to transfer our location from the Canoa location to the location at Punta Cana and he even had his chauffeur drive us another hour to the new resort...Once we got to Punta Cana, they didn’t initially honor anything that we previously paid for...We were supposed to be VIP, have free premium drinks, etc...The gave us a regular arm band and they threw us in the filthiest and most broke down room they could find it seemed. The front and back door were broken and we had tons of mosquitoes and bugs in our room...We didn’t feel safe at all... We tried to change rooms...One minute, they said they would change us and then they said we would have to wait until 8am the next day because the manager would be in. So, we sucked it up and made it through the night. The next morning, I go down at 8am, then they tell me the manager won’t be in until 10:30am and to come back. We come back at 10:30, we’re told by someone that our new room would be ready at 2, he switched our arm bands to VIP at that time, after we’ve already paid for premium drinks the day before. At 2, I came back down and they showed me a room that was not the ocean view we paid for and the maintenance men were still in that room fixing on stuff, so I said I didn’t want that room, we need our ocean view with 2 beds, so, they told me to have a seat, I waited an hour and finally went back over to the desk and they said I have to wait an hour more...Like 2 hours later, they sent a bellboy to our room to tell us that he was moving us to our new room on the Adult side...We received a room with an ocean view but it had a king bed in it, so they put a full size rollaway bed in the corner which is not what we paid for...We spent half of our trip trying to get a decent place to sleep...it was horrible...The front desk staff was horrible and I will never stay there again. One of the restaurant managers, Andres was amazing...The bellboy Carlos was awesome and the Adult side bartender Cesarin was the best, other than that, throw the whole resort away...

    AVOID THE BE LIVE COLLECTIONh

    Reviewed by victoriadC8198YR() on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Firstly, I am not the type to ever do reviews BUT the Be Live Collection Punta Cana is the WORST of the WORST! As soon as we arrive to the resort, the line ups in the lobby due to locals wanting to check in is completley absurd. Kids running around, whos not wearing their masks, no where to walk at all. Finally we get seated near the lobby and have a drink with a lot of other people from flight who is waiting to be checked in as well. Finally some workers come up to us to get us checked in OUTSIDE of the lobby and front desk (due to how flooded it was with locals) We finally get our room keys and bracelts and head down to our room with the help of the worker emanuele. We get our room and theirs a mistake and we have 1 King bed for 3 people.. Emanuele was quick to help us on that and get our rooms changed ASAP. We get switched to building 4 and get a room on ground level. This was a bit of an issue for us due to the fact my mother has asthma and being on ground level with humidity it bothers her a lot but we decided to test it out.. we get dressed to go to the beach/pool and check out the rest of the resort. The line ups to get burgers was all the way to the pool, impossible to get anything.. my mother waits the line to get food for all 3 of us and when she finally makes it to take order she is refused to get 3 burgers and they told her 1 per person. Mean while locals are walking out with stacks of take out boxes of ALL burgers for their families and we cant get more than one. Anyways.. time to go back to the room to start getting ready for dinner.. our toilet doesnt flush, and their is no water working in sink or shower (lets not forget about the smell of mold in our room that stuck to our clothes) try and use the phone to call reception and the phone is broken doesnt work at all. We had to walk back to lobby and We absolutely could not change our room that night and had to wait until the next morning. Next morning comes, again waiting to change our room for the 3rd time now.. we get a higher ground floor which we were happy about, but the air conditioner does not work and the room is 26 degrees, humid to the point the bed sheets were constantly wet. Again tried to phone reception phone is broken. We get back to the lobby to get the AC working and they told us they would send someone to fix it. We had booked an a la carte that night and couldnt make it due to the fact the technician was working on the AC and had to remove ceiling plat forms to fix the ac and we could not get ready for dinner. He put water stating that the AC would work within an hour. So we decided to eat at the buffet, the line ups to get in was all the way to the lobby. After a 30 minute wait we finally get seated, masks are mandatory due to covid, and theirs people running around, cutting in front of you like voltures that havent eaten in days breathing down your neck with NO masks on. Everyone touching the same utensils to make their plates.. Covid 19 does not exist at this place. Get back to the room to see if the AC works and still it is 27 degrees now. Next day again we want to change our room but already wasted 2 days so we decided to change after we speant some time at the beach and pool.. They sent someone with my brother on a goose hunt to look at 6 different rooms to find a FUNCTIONAL room with Air conditioner. All the rooms we looked at were hot humid and wet bed sheets. We decided to tough it out and just stay in our hot room. Go get ready that night, and our hot water is not working... I go down to reception extremeley upset, and try and get the situation fixed asap and the people at reception are completly no help at all so i contacted the air canada rep to get us transfered to another hotel as quick as possible. That morning The “manager” came up to us due to the fact the rep contacted them and didnt want us to leave and change resorts they said they would upgrade us to a junior suite/ or family room, and showed me 3 different rooms and asked me to choose which one i wanted. Out of the 3 rooms they showed, only 1 had a functioning AC and hot water. So i chose, and they then told me i cannot have that room because their is a “leak” in the roof, mind you i went to the room personally and their was no leak, even if their was a leak they would have never showed me it to chose in the first place. At this point theyre just laughing at us and wasted our whole day so we would not tranfer hotels. We ended up choosing the family room in building 5, 5227 5525 we got connecting rooms very beautiful, ocean view with a beautiful balcony, ac doesnt work, and infested with ants... Were fed up and just decided to tough it out for the rest of our stay and deal with it when we come back. All in all, Be live collection punta cana, DO NOT waste your money on this place. The staff is rude, no hello, no thank you or your welcome. Theirs very few people that are nice and welcoming. The only GOOD i have to say about this place is 1) the food and 2) the layout, everything is close by and close to one another. We will not be coming back to be live collection, and i suggest to everyone who considers this place, do not waste your money. And dont let the good reviews on here fool you.

    Brutally honest - travel during covid

    Reviewed by dragonseeker(Canada) on Nov 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Where to start? We are seasoned travellers (20 plus times to the Don Rep, first to this resort) and originally booked this vacation through itravel2000, Air Canada vacations for June of this year. We booked a swim-up suite in the adults only part of the resort as we always upgrade being retirees. Due to covid and all of the ensuing complications, our vacation was pushed to Nov 10. A few weeks before travelling, we were contacted by the rep from itravel notifying us that mid-week flights were cancelled by Air Canada and we could either leave Sat Nov 7 or accept an airline credit. We are flexible with dates, so we accepted the new schedule as long as Air Canada would confirm our chosen seats on the plane and guarantee our upgraded room category. They sent confirmation and we left on Nov 7, hoping only for a quiet resort with good service. The plane was almost full, middle seats were booked, masks were mandatory, no food or alcohol service was provided because Air Canada doesn’t want “contact with the credit card machines” ... ?? That’s what I thought tap credit cards were for ... Anyway, we landed in Punta Cana with several other planes on Saturday afternoon. One terminal has been closed “because covid” but as a result everyone was funnelled through a hot, humid terminal with little ventilation, almost 75 minutes to clear customs. Social distancing? ... didn’t happen much. We always opt for private transportation as it is far more efficient so we notified the Air Canada rep that we would not be on the bus and quickly found our driver ... thank you again, Punta Cana Mike! About 3:30 that Saturday afternoon, we arrived at Be Live Punta Cana to a road and parking lot that was almost impossible to negotiate due to the number of vehicles. We weren’t too concerned but were looking forward to being greeted with a cold drink, a wet towel, and the usual “adults only” service. To our dismay, the lobby was a zoo with long line-ups, noise, families, kids. We asked an employee for “adults only” check in line. He looked at us and said “it’s closed”. We thought he was mistaken and asked someone else ... it’s closed. There was no way that we were going to stand in line for an hour to register after paying for premium service at a resort. We later learned that the resort is open to locals on weekends (I’m sure it helps with cash flow during covid) but that is not what we paid for. We sat outside at the bar with our luggage, got some drinks, pulled out our phones and tried making calls to anyone at itravel, Air Canada, anyone that would answer a phone on a late Saturday afternoon during covid. The Air Canada resort rep was still on the bus dropping off other guests. Thank you to Victoria from RedLabel vacations in Toronto that took the time to follow up our situation and get us the contact info for Air Canada. Meanwhile, my husband found Manuel, a new butler (2 days on the job) that tried to help us the best he could. He registered us in an ocean-front room (“best in the resort”, he told us) until we could meet with the Air Canada rep the next morning. At this point, we just wanted to leave this resort because the facilities were loud and crowded with families, the restaurant reservation line was ridiculous, and our room was right beside the main pool. There is very little shade, there are not enough lounge chairs for guests, the bouncy castle with slide and craft table were placed right near our room. The buffet is open, masks are mandatory, guest temperature is taken at entrance, but everyone touches the same utensils. Am I missing something?? The towel hut ran out of towels, the burger hut (line up outside and past the pool) ran out of ketchup (the employee shrugged at us when we asked for more) and the dinner buffet line was out the door (we were unable to make a la carte reservation). We walked through the resort to the adults only section and saw guests in the ocean front rooms who told us they were “special invite”. The rest of the adults only section seemed deserted. The next morning we were scheduled to meet Aldo, the Air Canada rep, at 11 am. We told him that we just wanted to leave this resort and he contacted Air Canada on our behalf, requesting a transfer to the Royalton adults-only, swim up. Then he said he didn’t know if/when he would get a reply as Air Canada vacations is not very efficient responding to phone calls or email during covid. I was thinking at this point that we are only here for a week, we have already lost a day, and with a transfer will lose another day ... but we wanted out. As we waited, a resort manager (Simon) contacted my husband to talk. There was another couple from our flight in the same situation. We were told that by 4 pm, a swim up room would be made available to us if we would stay and we were shown the room. The room was lovely, paint was still being touched up (rooms closed since March) and we were told that we could use the beach bar that was made available to the “special invites”. A bottle of sparkling wine was in the fridge, Ferdnon (our butler) made dinner reservations in the Lobster House and things were looking up. The other couple on our plane was placed next door. We decided to stay. That night, the rain was torrential. I commented as we waited at the restaurant that the rain was pouring through the light fixtures into the cooking area. We made a joke of the Lobster House being the No-Lobster House because lobster is a $20 US surcharge and shrimp is $22 US. We both ordered different apps and fish entrees. My husband commented that his chowder was “fishy”, the grouper was “gelatinous” and pink, and my fish entree was lukewarm but tasty. About 6 hours later (early hours of Monday morning), my husband became violently ill, sicker than I have ever seen him in 33 years. From 2 am until 8 am he was in or on the toilet. There was a horrific sulfur smell every time the toilet flushed which made him even sicker. We both suspected the uncooked fish. Our next door neighbours woke on Monday to broken toilet plumbing, sewage on the floor, causing the horrific smell. To make a horrible story short, my husband finally saw the doctor on Tuesday (she was very thorough) who diagnosed food poisoning and dehydration, giving us a $300 US invoice with several prescriptions. By Thursday he was beginning to feel human and today (Friday) was his first “normal” day. In the meantime, internet service was down for almost 2 days. Repeated attempts at connecting were unsuccessful and we were given the usual responses “fixed in 15 minutes”, “fixed by tomorrow morning”, “fixed by tomorrow night”. Finally, we took all devices to the front desk to be connected. We think that the wifi service was being reconfigured as there is now a charge showing for “premium”. Our room phone wasn’t working and still has not been fixed, and I was quite concerned about what to do if I needed to get medical assistance for my husband. The adult restaurant Marketplace is still closed, only one of 3 bars in this section is open. We have since learned that the “special invite” guests are owners who have special meals prepared and served on the beach (I would too, if I owned the place). Most nights, only the buffet is open for guests. Today is Friday and the locals are beginning to arrive again. We leave tomorrow. Today was my birthday and Ferdnon went out of his way to make sure that the room was decorated and sparkling wine was left. Would we travel again soon? No! Not because of covid, but because of covid’s effects. We are told that the resort has only been open a few weeks. They are really trying their best with a skeleton staff. The staff that is here has been amazing! They are trying their best in a difficult situation. They need guests to return, but until we can receive the services that we have paid for, we won’t come back. We are upset mainly with Air Canada for not being honest with us about resort services. We are annoyed (but somewhat understanding) with the resort ... they are really trying their best. We are very angry that my husband spent the week so sick and likely no one will assume responsibility. We will not return to this resort. Our experience has been clouded. I am sure that given different circumstances, things may have been better. Our advice ... stay home until you are guaranteed to get the services that you have paid for and expect.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    BE LIVE WAS LIVE & FUN!

    Reviewed by mauricethomas2014(Battle Creek) on Jul 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When my family visited Be Live Resort (Adults) it was a great experience. The all inclusive package is 100% worth it. The amenities were convenient and relaxing from spas/massages, beach & daily activities were engaging and FUN. I also enjoyed the Entertainment activities. I would recommend having US money instead of pesos.

    Super

    Reviewed by 74hamzah() on Jul 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I met alot good people here like meezo meedo sarah monsef (animation team) and the food is good and clean and they pay atteention for the virus And i was delithed to come here and enjoy my time after the qaurantine Love you be live