Grand Palladium Punta Cana Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11134 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Worst service!

    Reviewed by Destination609850() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Me and my two children age 2 and 5 arrived at the hotel today. Check in time is 3pm. At that time the room was still not ready.I asked many times, but we had to wait in the lobby for 1,5 hours for our room to be ready! I could not have a wifi code (because they were not finished cleaning the room on time, and apparently that is a need for wifi - makes no sense.) I could therefor not get in contact as promised with my Airbnb guests (renting out my own apartment and coordinating with keys) as promised, because I was waiting in the lobby with the arrogant service-desk-woman,that just repeated 'we are not ready yet'. After 1,5 hours my Airbnb-guests left without keys and I lost 400$!! I lost 400$ because of this miserable service hotel! I am SO mad. And the desk-service people does not care at all! Finally we arrived to the room (much more nice at the online pictures than real life) and wanted a nap - you know, two small children waiting in a lobby for 1,5 hours. But the music from the pool is so extreeeemly loud like, your ears hurts, so we could not sleep. I am seriously considering leaving this hotel. The service is crap! We just came from Ocean El Faro (also Punta Cana) were the service was SO good. This hotel is just huge, to many people, and no service or information at all. I don't get were you have all these stars from - not because of service and rooms! I lost 400$ because you could not give me my room as I paid for!! And you would not find an other solution. I have traveld all around the world, and never experienced anything like this! - Henriette

    Harassment from travel club

    Reviewed by Kebecpinay(Montreal, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Reception Check in is very slow.There were only 5 of us from the bus when there were 3 people in the reception yet took so long to get our room numbers. Travel club As soon as you are checked in the guy from travel club jumps on you right away,says he is a concerts ask for my name and room number.They know you are tired from a long flight and he gullible to their agenda. The clown asked me my name and room no.says he is the concierge.if I want his help. While I was just thinking A) I am very tired all I want to do is to get to my room get off this clothes and shower B) hindsight if he is the concierge why is he asking my name and room number which he can access from the computer. Then he offers a special free breakfast the next day and flatly told him no. That's what I thought but got a call at 0830 the following morning after a long flight the previous day. We went to the lobby to see our representative and the same people are again offering free breakfast and merchandise- tshirt,bag and pen .Again they say the merchandise is not for the time share but to promote the travel club when we go back home. After breakfast on the train back to the lobby, travel club again stopped the train we are riding on to sell the travel.club. This sort of harrasment really ruined a nice beginning of holiday. All throughout aside from beach vendor selling hats .jewelry .cigars we also have to deal with a very aggressive marketing. I just hope someone will read this and say no to this type of harrasement. Restaurants Very slow with service,had to ask for glass of wine several times o drink with their appetizers so I can get to their principal plate.I am sure if I order from their list and pay for it ,I will get service right away. I will not recommend this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Rooms are not kids friendly

    Reviewed by Anna F() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I would say I didnt have a good hotel experience, Things I liked: Beach Resort is clean outside Room Service Cons: Room were very small (had to kill 2 hours of my time to change for a room where my stroller can pass. Food nothing special, no sea food. Not impressed Staff at the reception were super slow to check in (plus had attitude) 100% never staying at Grand Palladium in Punta Cana

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Pleasant honeymoon vacation

    Reviewed by dedee22019(Brampton, Canada) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very pleasant stay. Food and drinks were good, a bit of something for everyone. Our room accommodation were very nice. The surroundings were excellent...pool, beach, bars, all in close range. The only issue I had was every minute there was someone trying to sell something and even though we would politely say 'no, it's ok' they would continue to pressure. Other than that it was a good getaway. I would stay here again

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Mrs

    Reviewed by DarbyKraay() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Restaurants: 9.5/10 long lines but overall amazing food and lively service Room: ours was in a great area, but king size bed and comfy and clean Pools; great pools clean always clean, close to our room ( we were in 7500 villas) great music and drinks were always flowing Entertainment: I have only been to one show and it was fun! Entertainment at the pool are always lively. Dancing lessons, games lots of fun Ezequiel thanks for the fun! And amara the best. Coming this year again!