Lopesan Costa Bávaro Resort, Spa & Casino

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1527 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    I recommend it!

    Reviewed by johannyg942() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I visited Lopesan and it’s an unregretful experience. From the moment you walk in to the moment you leave, the staff is there to aid you and make your stay comfortable, with a smile on their face. They provide entertainment and more for every age group, the variety in this place is endless, I really have no complaints, regarding the entertaining staff. When speaking of variety in this place, you have to mention their amazing food ( it’s delicious).The most astonishing part is the COVID-19 protocol they follow. They made sure to provide an environment in which me and my family felt safe. The environmental hygiene is over the roof. I left 100% happy with my stay. I recommend it.

    The best vacations ever

    Reviewed by N5375PMrossg() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment I walked in till the moment I left everyone was very attentive, I 100% recommend it, the sanitation is incredible and the protocol they have for COVID-19 is very well kept, the food is amazing and everyone was very friendly and nice, one of the best customer services I’ve received in my life.

    Beautiful but...

    Reviewed by pedrobles12(Santo Domingo, Dominican Republic) on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I’m not going to be specific about my experience because my intention is not to harm the hotel image, but unfortunately i wouldn’t recommend the resort at this time and i don’t think i would return at least in Covid time. Maybe i would give them a chance in future. We had a really bad experience but Adalgisa was a really nice person and some of employees over there too. Overall is a really good and clean resort but very bad logistics. Looks like they aren’t ready to reopen because most of employees didn’t have the basic information of the hotel.

    Would definitely recommend

    Reviewed by rcm162015(Toronto, Canada) on Jun 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My boyfriend and I went on this trip in March just when COVID began its path through the world. I have been to a few resorts in Dominican before and this one did not dissapoint. I have read a few negatives reviews prior to our trip but definitely think some people are very fussy. The smell: so many reviews said how horrible it was but it really wasn't that bad. Having vacationed in the carribean quite a bit, that smell tends to be everywhere. It is very humid and not that bad. Service: We did get some negative service. For example the housekeeper took my boyfriends white lululemon hoodie ( they arent cheap) one day and it was impossible to get it back. They kinda just brushed us off and said if its in with the laundry, we shouldnt bother trying to get it back. Food: EXCELLENT! We absolutely loved the food, especially the 24hour restaurant on the boulevard. Which brings me to the boulevard. Many people complained about how far it was, but it is meant to be sort of an off resort shopping centre. There are shops by the lobby if you need to buy anything. Then a short walk away is the boulevard where you can do actual shopping on your resort rather than taking a taxi off-resort. Rooms: BEAUTIFUL. we booked a swim up room and absolutely loved it. We really enjoyed it and will book a swim up again in the future. Staff: This was probably our favourite part of the entire resort. We spent each morning having breakfast at the buffet outside. The staff there were so kind and made it a fun way to start our day. We laughed so much and they really took time to make our mornings special. We also spent every evening in the lobby bar. This is where we had the most fun! We had the same bartenders every night and they were so fun. They always had a smile on their face and would be so personable. Our favorite were Nahum & Andy! They ere so kind to us and Nahum even created us our own special drink for the week. It was quite a hit and even other people there were asking for our drink all week! We went through some issues with other guests who were too intoxicated at the bar and they always made sure we felt safe when returning. We were super sad to leave and hope the best for them!! We ended up leaving on March 18th, right when the resort was closing and everyone was losing their jobs. Despite the horrible situation that was happening, the staff never once made us feel they were going through anything. We really hope they are able to open up and provide employment for all of these special people. Definitely a beautiful resort that we would recommend to anyone!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-4

    More bad than good

    Reviewed by Ochorios2013(Italy) on Apr 07, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Ok the good : scenery , absolutely beautiful with great taste of furniture and architecture. Food is good and the a la carte restaurants are awesome with awesome decor . Beach was ok , they need more chairs . I never had problems with chairs in 5 star resorts . Rooms are spacious and pretty but most rooms had mold unfortunately. Drinks are fabulous too ! The bad : mold.. got us pretty sick until we changed rooms .. the lobby and Mexican resto smelled like sewage ( it was disgusting and I threw up ) not every amenity was opened and we were promised the resort would be ready . Flooding in rooms from rain which destroyed some belongings ..complained to management and they made us fill out a paper but no one called us back . Management is horrendous, they don’t care . I would also like to add that there’s a man of the name of Kevin with a complex problem that bashes all your clients on the Facebook page of Lopesan . I’m not sure if he works for lopsesan but it’s best you don’t be associated with him because he’s a real nut job ! He has some friends that work on the resort and tries to get the clients to give them Money for favors like reserving chairs and discounts etc .. beware of this vulture ! I have pictures and videos if anyone cares .. just message me.! I would like to add , if u want real 5 star service then go elsewhere . It is a beautiful resort though , what a shame!