Sensatori Resort Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2915 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Don’t expect to be spoiled.

    Reviewed by scottsY6509LZ(Saint Louis, Missouri) on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    At Sensatori this is what you can expect. The Wi-Fi does not work at the beach. It works fine in your room and at the pool but not on the beach. The beach is not raked or cleaned. So seaweed is everywhere on the sand. There are no bartenders or servers that come out to the beach or walk around. There was only one bar open all day long. Only bar open at the resort the entire week during the day is the pool bar. Even the swim up bar was closed. They will close the adult bar and pools without notice. And this is a public beach, which means vendors will harass you all day One good thing is the pool bar is open till 6 PM but that is the only bar. Out of all the restaurants they have, they only keep two restaurants open per night. Without notice. So far the service when you have a server is great. Bartenders named Louis and Francisco are very nice people. But they are understaffed. Restaurant servers Are nice including Mario, we called him super Mario. I tried getting food at the pool during the afternoon. They did not give me any options. So I walked all the way to the restaurant. I asked to get chips and salsa pico de gallo and guacamole. They only would give me chips and guacamole. It was a long walk. They like to say “NO” here. We had friends with us that are members of the resort vacation club. Therefore we met with the hotel manager and told her some of our concerns. Nothing changed after that conversation. Waste of time. There is No hot tub on the resort. Only one restaurant is open for lunch and only One restaurant for breakfast. The app doesn’t work. Even though you send messages to room service through the app for some reason they don’t go through. They gave us excuses they were so busy even though they were only 10% booked. Not a good excuse. Disappointing to hear that. Entertainment at night was one of the perks. Good quality 2 man/woman bands playing in the courtyard most nights. Restaurant service in the evenings was great!. From a business perspective you would think that these hotel owners would take advantage of low census and try to spoil their guests so they would come back or at least leave great reviews during this time frame. Instead this company has chosen to skeleton crew and not give any perks for the loss of expected services. They have shut down most of the bars and restaurants and activities without Giving any perks in return for those losses. This just describes an owner I don’t want to give my money to next time. When leaving, I called for the Butler twice to take our bags to the hotel to leave. They never showed up. They just miss details here and there. Some companies use Covid as an excuse on why they can’t provide services etc. Good quality companies will use it to their advantage to try and make things better. The people are nice but you can tell The atmosphere is not one to spoil or go above and beyond. This is just a hotel. Just a place to get away with drinks. Not a place to be spoiled. We were bummed that three of the restaurants were never opened at all while we were there. When you book a place like this and they advertise all of these bars and all of these restaurants and different experiences but then take them away due to the Covid excuse they could easily make things special in other ways but They chose not to. It is fine. A lot of the world is using Covid as an excuse. We are just looking for those exceptional places that don’t answer your questions with “NO” For example we were in the Premier building adults only section. We had a private concierge. I never heard from them all week to see if there was anything they could do to help out.

    Far From Prestige

    Reviewed by saltlive(Saint Louis, Missouri) on Jan 31, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Seems through Covid many forgot their job or duties. With only 2 restaurants of 7 open and bar service at a minimum most dinners were slow service and beach bar service was nearly nonexistent. The room we booked was in a closed wing so we were given a lesser room until we complained. The room was supposed to include champagne and fruit basket on arrival, we never saw it. $1000 room credit was a jokingly discount off of inflated extras and offered on the 5th day of 7 day stay. Minibar refrigerator was a hot box that we were told would be fixed several times to no avail. Unlike most beach resorts the seaweed was never cleaned up over the entire week. Never was the sand raked and debris remained untouched. Overall the resort is beautiful but seams to fall short as a Karisma Resort. Great experience and hats off to Milkyway the restaurant manager for his great service and trying his best with limited resources.

    Travel during COVID

    Reviewed by sbtraveler2018(Montreal, Canada) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Scared to go, but SO glad we went! From Air Transat flight to hotel transfer via Nexus to accommodations and welcome at Prestige Membership check in by Fairy - it was a fantastic trip. Everyone respected all safety/sanitary precautions, never a concern. Masks required entering/leaving restaurants but not once you get to your table. Resort was not fully open but was fully operational. Meals rotated between the restaurants so you got to try almost all of them (only one never opened), and you could order 'off menu' if needed (which never was in our case!) Breakfast buffets were served by staff as you moved along the line - very efficient and no shortage of selection. Edwin was our server at majority of dinners - FANTASTIC. Mario also was a server for some meals and Mamawana flowed. Beach is beautiful...and then we met Kenny our beach butler! Best service ever - rain or shine - bali bed/chaise lounge in prime spot, and drinks were plentiful. Went for Adults only getaway, Adults section closed so some kids in restos & pools but not too many and still felt like 'Adults only'. Karina at Prestige was so helpful with everything. Management readily available and pitching in (including serving on buffet lines at SugarCane resto!) Everyone friendly and working to make your stay perfect - they care that they follow the rules to stay open and its evident in how accommodating they were to any request and every detail. We even did an excursion (snorkeling) through Nexus which was great (except some people picked up at other resorts were not wearing a mask on the bus ride which we felt should have been enforced in the enclosed space and mentioned when we got back to our resort). Resort Occupancy easily down by 50% but service was 100% so it was actually the perfect combination - no crowds, no reservations needed anywhere. You can social distance just by virtue of the low occupancy. Met plenty of nice people, locals and Americans were majority if not Canadian (no travelers from Europe while we were there). Some evening entertainment,. over by 9. Bars open and cozy courtyard to enjoy the warm nights. In the end they need you and you need this - was a perfect break during these crazy times! Highly recommend for those who want to get away but stay safe. Karisma Resorts never disappoint!! Bring Sunscreen - with Covid they don't provide to members (like they did pre-Covid) and its expensive in the gift shop $25!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Beautiful resort

    Reviewed by Empkr19(Bromley, United Kingdom) on Oct 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We can not say one bad word about this resort. We visited in December 2019 for our honeymoon. Our room was of high standard, plenty of space and cleaned every day to perfection! On arrival we had complimentary chocolates and champagne! Plenty of options for 24 hour room service. Always plenty of loungers available on the beach to sit back and relax. All staff were very attentive and nothing was too much trouble, when walking around the resort they would always greet you with a hello and a smile. Gazebos dotted around the resort with staff available to speak to for advice or to book treatments or day trips was very handy! We visited the spa twice and received a 5* service, recommend the full body massage and use of the hydrotherapy before hand was an added touch. Great entertainment in the vino vino bar and a big thank you to the bar staff for their excellent service including the bar staff outside in the plaza at the pop up bars Great selection of restaurants to suit most people's needs we made sure to visit each one. Sports hall and sport activities held each day, archery was good fun! Everyone made our time at tui sensataroi very special and memorable and will definitely recommend. Thank you!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Another great stay

    Reviewed by blavvva(London) on Aug 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We reviewed this resort last year. We revisited in December 2019 and we recommended to anyone, really! Great for families the beach is great for a swim. The pools are great for children. The sports centre is well equipped. Plenty of room for everyone. Adults only area is chilled with pools for adults. If you can book swim up it will add extra style and style to your holiday. All staff are great. I have to thank once again the girls from play house made our son feel very special again. The vibe throughout the resort is very relaxed. Restaurants are great food plentiful and tasty. Entertainment day and night is up there with the best resorts we visited. Elevating the Sensatory brand to new heights. Machuca everyone!