Barceló Maya Grand Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 12934 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Rooms and Foods in Buffets are disaster.

    Reviewed by ramakmoon(San Diego, California) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    No go place. We waste our vacation at this place. Rooms are very old. Molds are the shower doors and tiles. Hard time to reserve the specialty restaurants.In five night stay we had just 2 days chance for specialty restaurants and steak house was given to us after 2 days of arguments with managers!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-2

    The Good, Bad, and the Ugly

    Reviewed by billypop(Buckingham, Pennsylvania) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Good: This is our 3rd time here, twice at the Caribe and now at the Beach. Overall, we've enjoyed all 3 stays. The food and service are very good, and the atmosphere of the hotel both in and out is fantastic. The Bad: The hotel receptionist (the one we had) was very hard to communicate with due to poor English skills. The Ugly: I, as well as quite a few other people, suffer from sleep apnea and require a C-PAP sleep machine in order to sleep. This machine requires distilled water, of which there was none available for purchase in the whole resort! I went to one girl at Guest Services who said it could be brought in for $55. I went to a girl at another Guest Services who said $55 in cash (This sells for .99 a gallon in the US). I reluctantly agreed. When a girl arrived from town on a motor scooter with 2 liters of distilled water, I paid her the $45 in cash. I noticed that she went over to the girl in Guest Services and handed her some cash on the sly (her cut??). I think it's very sad that they take advantage of guests like this. There is absolutely no reason why a resort of this size should not have some of it on hand for purchase. It has a long shelf life. I know that there are other guests who would require this water.

    Fun Trip, Room For Improvement

    Reviewed by RyanZNY(New York, NY) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall we had a fun time at the resort. Restaurant reservations were quirky but we found every a la carte restaurant more than willing to change our reservation time when we asked. Beach is amongst the best in Yucatán. Rooms are small and pretty outdated - we had rooms in both Beach and Caribe. The paid water park was a complete waste of money. We were there for ten minutes. The slides are super small and so gently sloping that we had to literally crawl down them. I find it odd and in poor taste that the resort feels it appropriate to charge $20/pp for this facility.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Amazing resort

    Reviewed by jaqctreadway(Columbus, Ohio) on Feb 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Would recommend upgrading to premium room - this gives you a bigger room with ocean views, jacuzzi tub on balcony, premium drinks, discounts in shops, premium service during check in, access to other resorts next door ... really worth the price. Resort is very nice, very spacious & so many loungers to choose from so people aren’t fighting over them or putting towels on them at 6am! Nice big pools & so many bars and restaurants we were discovering them throughout the week. We would love to return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Relaxing in Cancun

    Reviewed by patmI2343OZ() on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All-inclusive hotel that has everything that you need right at your fingertips. Clean and spacious rooms and friendly staff. The food in all the restaurants was superb! Would definitely like to return again.