Dreams Puerto Aventuras Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6449 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic location - great staff - great ciews

    Reviewed by worldtravelpros(Cleveland, Ohio) on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here from Christmas through the new year. New Year’s eve was amazing as was the staff..... the bellman, whom we met at check-in remembered our names all week and was amazingly helpful as were the staff throughout the resort. We liked the hotel so much we tried to rebook for spring break but were disappointed to learn they are closed for renovations. We ended up spending spring break at the Catalonia (right next door) and unfortunately it just does not compare to dreams! When it reopens we will be back!!!

    Amazing 50th birthday celebration

    Reviewed by AnnikaColorado(Denver, Colorado) on Mar 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was back at Dreams Puerto Aventuras for my 12th stay and to celebrate my 50th Birthday along with celebrating the fact that my parents almost died from COVID! The resort had just opened back up from the pandemic and some renovations and unfortunately was not at full staff or full capacity along with having a tropical storm hit the day we arrived (causing damage to El Patio) and another hurricane coming a few days later that caused us to evacuate. While this was a very hectic time, the staff was beyond amazing, having an evacuation plan in place and feeding us and entertaining us like pros!! As my sister said...'it was a free excursion that we won't do again', but we looked at it like an adventure and were safely back within 24 hours!! Now to my 50th Birthday, they had a special dinner our first night and then wonderful surprises all day...a cake with my breakfast and singing, Gio dressing up in Bronco attire with my name on his back in the afternoon and a private amazing celebration in the private Portofino room! I had Elvis impersonator, a special cake and flowers and champagne!! They treated me and my whole family like royalty!!! In addition, one night they called my parents up to receive gifts and announced their survival from Covid! I cannot say enough about this wonderful place and staff, will always be my second home!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Awesome Vacation! Want to go back soon!!!

    Reviewed by Debra L() on Feb 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I just spent 12 days at Dreams Puerta Adventuras and had one of our best vacations. Every employee there is friendly, accommodating and looking out to see how they can make your day better. The entertainment team literally works from morning until late in the evening to make you feel like your happiness is all that matters to them. Alejandro, Giovanni, Wendy, Leslie, Mario, Fernando, are full of kindness and ENERGY, and perfect for their jobs, they made the trip for us! My sun glasses broke and needed a small tool to fix them. Connsieaire Mario went out of his way and searched until he found one and then brought the repaired glasses to me at the pool! The coffee shop ladies memorized our order and knew what we wanted before we said a word. Bryon, the Apple Vacation (Ameristar?) rep. was so helpful and not pushy with the excursion offerings. All around a perfect trip.

    Amazing Trip!

    Reviewed by AmandaTravels74(Carmel, New York) on Feb 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved our trip and only wish we could have stayed longer. The staff was amazing and went above and beyond to ensure we had everything we needed. They took their COVID precautions very seriously and we always felt very comfortable throughout our stay. The entertainment staff was EXCELLENTE! Alejandro and the rest of the team had fun activities all day, and put on great shows every night! The wait staff at the pool and beach were extremely attentive, especially Dulce and Consuelo! The hostesses and waiters in the restaurants were excellent, especially Julian, Edgar, Miguel and Mario. Daniel in concierge went above and beyond to help us. The maintenance team on the beach worked hard each day to keep it looking perfect! Lucille in the spa helped to get me super relaxed! Enrique & Obesh were very welcoming and helped to ensure all of our questions were answered! Thank you all for everything! We will be back!

    Danielle Gillentine

    Reviewed by Z8664LMdanielleg() on Jan 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a WONDERFUL vacation. The entertainment team was Amazing. We LOVED Alex and Mario. They offered FUN Zumba classes bike tours, and everyday FUN WONDERFUL people. GREAT RESORT and service. I will definitely be cotback.