Grand Velas Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4696 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Never disappoints

    Reviewed by giuseppeaH3530CK(Mexico City, Mexico) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It is always a pleasure to be a spoilt guest at the GV Riviera Maya! The whole resort is extremely well kept, and the food is extraordinary. However, what makes a difference is their people, their welcoming attitude and professionalism. Many thanks to Daniela for her gym/yoga/acquaforza classes that have kept the whole family fit and entertained, to Marco for being always around with a smile and ready to sort out any problem, to the staff at Bistro (Edgar, Maira, Ernesto, Felix, Becker, William, Rubi and Mirelle) and the staff at the Ambassador Pool (Luis x2, Israel, and the rest) for taking such good care of us.

    The property is beautiful. The staff is amazing.

    Reviewed by christiansV8925GA(Phoenix, Arizona) on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We own a week at this resort, but haven't been in 14 years. Going back, the property and rooms were in almost as good of shape as they were when they were brand new (when we bought). This is a beautiful resort. The rooms are spacious and palatial. The grounds are immaculately kept. But the staff is probably the most impressive thing, which is kind of amazing, considering how big of a resort it is. Every time we called the front desk for something, whether it was to bring ice or pillows or fixing something, they were there within a few minutes. Viri and Gabby, Who do crafts and other fun things for the kids, are fantastic. They are super kind, sweet, and fun. Our kids absolutely loved them, and we felt great with leaving our kids with them. Jordan, Who is on the entertainment staff, was a constant source of fun for our kids. They truly made friends with him, and he provided them lots of laughs and fun. They clean the room every day, including doing the dishes (which is good, since there is no dish washer), sweeping, changing the sheets and towels. This is the most well stocked kitchen I've experienced at a time share, and the things we felt there weren't enough of they brought us more. One disappointment was that they charged us for using the amenities - gym, mini golf, tennis. We are owners, and owners apparently get amenities for free when staying during their normal week. But we had traded in during a different week because of the coronavirus. When you are there on a different week than the one you own, they charge you for amenities. That was pretty disappointing, considering we've paid over $10,000 in maintenance fees for this property over the years.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Absolutely wonderfull!!

    Reviewed by Chrisfilmvacation() on Jul 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from spending 4 days at the Grand Velas Riviera Maya with my family and had a great time! Have to say they where fully committed to keeping us safe in these COVID times. Very diligent in their cleaning and mindful of every detail. The General Manager Fito and Lety Fernandez (Spa Director) as well as their super Concierge team (Diana Garcia and Marco) where very kind and always ahead on every detail. It was truly a magnificent experience which of course I´m looking to repeat in the near future!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing!

    Reviewed by janelleh995() on Jul 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned and had the most incredible visit. I think I am spoiled for life! We stayed in the Grand section and loved our plunge pool that overlooked the beautiful ocean!! Carolina and Diana were incredible room hosts, making sure everything was perfect during our stay--with dining suggestions and reservations, and checking in throughout the day. Daniel was SO fun with salsa lessons and zumba class on the beach. He even came in early to host a private class for us to accommodate our schedule. Lois hooked us up poolside! He never let a drink get empty and always showed up at the perfect moment with a menu or chips and guacamole for us! Absolutely fantastic service. Everywhere we turned, cleaning and safety protocols were being handled beautifully and we felt 100% safe the entire time we were there. All of the staff was so eager to accommodate our needs and provide the absolute best service imaginable. This resort is a no-brainer! Absolutely book!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing Stay!!! Can’t wait to return!

    Reviewed by Angrumman() on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a girls trip for my bestie and I! We visited during the Covid era and felt beyond safe! They are so diligent in their cleaning and sanitation. Our butler Carolina was incredible! She went out of her way to help me ship something, even taking her personal time to deliver it herself. I can’t say enough about the resort, I will come back time and time again. ??