Iberostar Tucan

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8621 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    3 1/2 rating

    Reviewed by mskingc(Rochester, New Hampshire) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The pros: Entertainment staff are a 5. Very engaging and upbeat. Kudos to Andy. In general all the staff are very friendly and professional. The resort is very clean. Pool area is pretty beautiful beach and plenty of chairs and Tiki huts. We lucked out there was little seaweed and staff was on top of cleaning the beach. The buffet was good and had some very good offerings occasionally. The cons: The a la carte restaurants were very average. The rooms very clean but average. There are no bureaus, just a small closet with shelves. They could use an upgrade. This is a good bang for your buck. I would return and we also travel to 4 and 5 star places that you would have to pay more for such places.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    A perfect vacation!

    Reviewed by Sandreric1997(Montreal, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from another perfect vacation in Riviera Maya. This was our third stay in a Iberostar but our first at the Tucan. We chose an ocean front junior suite. Apart from the daily construction work, the room was great. Very spacious, clean and located next to anything you will need for your Mexican getaway. The variety and the quality of the food served in the buffet are outstanding. We are not a « buffet » type of eaters but I must say that I was very pleased to the point that we canceled our « a la carte » reservation. The service ils excellent. A special « Muchas gracias » to Ofelia for very so kindly taking care of us at the beach. She is absolutely great. Do try the famous « Oro ojo » ??. We will definetly be back very soon. Sandra & Eric

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Excellent for family, but children's pool and play areas in hot sun with no shade

    Reviewed by Jane S(Vancouver, Canada) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful beach, pools and expansive grounds with tropical trees and flowers. Great flat beach for young children with very gentle cincline into water that was still easy for a one-year old to maneuver. Lots of fresh fruit and salads in restaurants. Good cold beers on tap and lots of ice to keep drinks cold. Buffet and menu items are all much better than most all-inclusives: made from scratch- no Costco lasagne-type frozen food here. Lots of fresh vegetables and fruit, fresh fish, fresh bead and more. Staff were very friendly and welcoming to our multi-generation family. Lively pool, beach and entertainment areas, but quiet at night (no 4 am hot tub parties here.) Lots for all generations in family to do, but the children's pool and playground are in full, hot sun so families were all commenting that they wished there was a shade canopy over the areas like the hotel has put up over some beach areas. As a consequence, the play area never had any kids playing in it in spite of being well designed. No indoor kids play or activity area. We would still recommend it for an easy, multi=generation vacation.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    A lush tropical resort

    Reviewed by Monique D(Toronto, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a wonderful week at the Iberostar Tucan! I’ve been to many resorts, but this was one of my favourites! The feel of the resort was very tropical, especially with the jungle area, natural terrain and wild animals. The beach was also the best I’ve seen, and it was about a 45 minute walk (slow walk) along the water to Playa de Carmen. The staff worked hard, but we never had to wait for service. I hate to single anyone out since everyone was so helpful, but Mateo served us at most breakfasts and some lunches, always with a lovely smile. Not one staff member ever walked by without a friendly smile or greeting. Food was great with gluten free options for those who need it, and there were a number of fitness programs available including CrossFit and boot camp, although we only attended yoga with Isis. The only negative incident during the week was witnessing a guest push one of the animacion staff into the pool with such force, that the guest ended up in the water as well. I hope the staff member has recovered from this unfortunate ordeal! I’ve already recommended this resort to family and friends, and I hope to return!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Great vacation!

    Reviewed by Steve-downsouth() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great vacation the other week. Special shout out to divemasters Rob, Sathya, and Noeli, they were really quite professional and really knew their stuff. Michaela and Lorenzo were also very helpful. Isis and Jorge were excellent yoga instructors, I went most days that I was there. The landscaping was really quite incredible, lots of beautiful plants and wildlife. The staff in general were very attentive and dealt with any issues very promptly. The food was quite good as well. The beach was one of the most beautiful ones I've been on in Mexico. The sand was incredible and there was no issue with seaweed. Overall a wonderful week, didn't want to leave and hope to return!!