Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12353 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    So Spoiled!!

    Reviewed by RachaelandDarren(Montreal, Canada) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Let me start this review by saying how spoiled we were at the Now Jade. Not because of the amazing location or the ocean front room but because of the staff at this resort. They are truly amazing people who love to make sure that your days spent with them are as perfect as possible. A special thanks to two of the best bartenders ever. Francisco at the lobby bar was always smiling and so friendly. He also makes the best Paloma. Jorge at the mix bar was fun to talk to and would have your next round ready for you without even having to ask. The entertainment team never seem to have a bad minute. They are so fun and friendly no matter what activity you are taking part in or if you’re just crossing their paths. Hiram (yes I know 8:30 ??) always went out of his way to come and speak with us and see if we needed anything. He was really a lot of fun to be around and speak with. Christian, Saul, Mau and Leonardo were also amazing people to get to know and have fun with. Whether it was the bike ride to town or the sports and shows, the entertainment team at this resort are truly top notch. As for the resort and experience we couldn’t have been happier with our stay. The safety measures taken at the resort are top notch. Hand sanitizer and even mats for your shoes are throughout the resort and all staff wear masks and safety glasses at all times. Even when playing beach volleyball. Check in was smooth and we were able to get a drink and some lunch while our room was getting ready. We were celebrating our anniversary so we upgraded to the ocean front room and were amazed with the room itself and of course the view. You are asked when checking in if you want to sit through a 90 minute presentation to buy into the vacation club in exchange for $200 leisure cash to spend at the resort. Now yes it did take longer than 90 minutes and it was a smidge high pressure but please keep in mind these resorts were closed for nearly 5 months and are trying to get back on their feet. In the end we politely said no and used our leisure cash to book an excursion. Because we were celebrating our anniversary we were given a free romantic turn down service with a heart made of coloured rice on our bed and a bath run for us. We also got a romantic breakfast in bed and were able to choose with the concierge what days we wanted these. The restaurants were all very very good. The buffet was always full of many choices and due to Covid, a staff member will serve you your choices. We ate at Capers, the Italian restaurant, Tamarindo, the Mexican restaurant and Mercure, the French restaurant. All were delicious with our favourite being Mercure. We did not get to try Cincin the Mediterranean restaurant as we didn’t get time to and Spice the Asian restaurant was closed for renovations. For lunch we normally would get food from the pool side grill which consisted of burgers, hot dogs, nachos and fries. All were very good and easy to grab while sitting at the beach or pool instead of going to the buffet. Room service is also included and we took advantage a few times when we were just too tired to go out. The location puts you next to a marina and only one other resort so the beach was never crowded or full of people from other resorts. You can really walk the beach for miles. We are not normally big on using the pools as we prefer the ocean but the pools at this resort were clean and beautiful. We loved the infinity pool overlooking the ocean and the pool by the swim up bar looking for our troll friends. Our room itself was a king bed with a step down living area and a balcony. The bathroom had two sinks a huge bathtub, separate stand up rain shower and a water closet equipped with bidet. The room was cleaned everyday and in the evening the cleaning staff would return to offer more clean towels and turn down service. This was our first ever alone trip and we could not be happier with the choosing the Now Jade. We never stopped having fun, ate like kings, were spoiled by all the staff and made some new great friends. We can’t wait to come back with the while family!

    Now Jade Met Or Exceeded All Expectations!

    Reviewed by vivianpJ3473IV() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from the Now Jade resort in Cancun. What a beautiful property and, as preferred customers, we enjoyed the fantastic staff and truly wonderful food for 3 weeks. A tropical storm and a Cat 2 hurricane could not even get in the way of this sincere recommendation. The thorough Covid precautions throughout the resort put us at ease immediately and Lucy, Cici, Christian, Saul, Mauritzio, Leo, Hiram, Marcos and William went the extra mile each and every day on bike rides, yoga and Pilates classes, welcoming conversations, excellent service and just being there for any question we had at any time. Thanks so very much - we will be back!! Vivian P

    Great time!

    Reviewed by RamseNanselCO24(Fort Collins, Colorado) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort was very nice. There was a great beach front that you can walk and rent a number of things if you’d like. Just up the North there was a small town and dolphins that you could pay to swim with. The rooms were nice and clean. Great night shows from the entertainment team. It was a great stay and look forward to returning.

    I heart Now Jade

    Reviewed by Kristen R(Denver, Colorado) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time at Now Jade. We had a great time. We want to give shout outs to some of our favorite staff: Saul and Leo are funny guys who make the volleyball experience special. Argemis is a super nice guy who remembered us from our last visit and prepared a special dessert for us- see photo. Edgar has kept our mimosas full every day :) Loved yoga with Cece - she is very cool. Moses always greets us with a smile. Marcos welcomed us back with open arms. Evas helped us many times with outdoor cocktails and towels. Muchas muchas gracias to everyone at Now Jade!

    Excellent service and more

    Reviewed by zaevion246() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Now Jade is a beautiful and amazing hotel. The view, the food, the cleanliness post COVID world, and service is excellent. In particular, Hiram from the entertainment team and Francisco the bartender in the lobby. These two are amazing, tentative to visitors, efficient, engaging, sweet and much more! I would love to come here again!