Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11698 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Our wedding Destination

    Reviewed by Juana P(Santa Rosa, California) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The people, food and ambiance was amazing. As first timers to Cancun I was drawn to this resort for its intimate property. The rooms are spacious and very clean. We stay on the Preferred side and the perks where worth money: private lounge , adult only pool area with bar that for some reason had better liquor available at all times. This resort is geared for all generations to feel welcome without focusing on just the 21 and over or the 12 and under crowd. No reservation required and any of the restaurants which allow us to spontaneously pick our meal location every night. As I mentioned this resort was our wedding destination and Irina E. Our coordinator was outstanding; professional, easy to work with and went above and beyond for us with some last minute changes on our end. The service is indescribable; the staff quickly got to know our family and wedding party and made us feel like family(our 5 year old son was called "Rambo " for the remainder of our stay by all the staff, after participating at the Halloween dance contest. The quality and service at our wedding was more then we expected. Thank you NOW JADE for welcoming our friends and family and making our Wedding Destination unforgettable

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Airport immigation

    Reviewed by fredhV9787QQ(Maidstone, United Kingdom) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are just about to fly in to Mexico .the goods declaration form you filled in on line Has been re place d with one you MUST fill in on arrival. No travel agent is telling anyone this.Be ware.ALso your bags will be screened and searched in Mexico

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Steven' s 4th visit to The NOW Jade

    Reviewed by Steven L(Forest Hills, New York) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As in my past visits, EVERYTHING was GREAT here. I spent 10 days here with my Friend. Basically, all we did was Eat, Drink, Sleep, wash, rinse, REPEAT. The staff at this resort give you 110% (not a typo). EVERYONE is super friendly and willing to go out of their way to make sure you are satisfied/happy. As always, the Specialty Restaurants were 5 Star. I still have not eaten at Cin Cin, but I have eaten at all of their other restaurants. I think my favorite was Mecure... their Lamb Chops and Duck were phenomenal. For Breakfast, we ate at the Carnival Buffet. My favorite Wait-staff were Lourdes, Leo, and Emiliano. They made sure our Champagne glasses were ALWAYS FULL for our 3-4 daily Mimosas. Lourdes is one of my favorite people there. Her smile lights up the entire place. As for Drinking, I spent most of my time at the Lobby Bar. Francisco and Oscar and Joaquin were my Bartenders there. I saw Francisco the most (during the days). He was THE BEST!!!!!. I also want to give a shout out to Benjamin, Johnathan, and Gaston (from the UVC Sales team). They made sure that my friend and I were well supplied with multiple bottles of Champagne in our room. Now for the Spa.... I had 3 full body massages there during my 10 day stay. Oscar and Julio (I think) were my masseuses. I They were both great. I was so relaxed after each massage, all I wanted to do was go back to my room and sleep. My ONLY complaint about the Spa was at their Hydro-Circuit. I felt that the Jacuzzi was not hot enough (the water was luke-warm), and I also felt that the main pool there was cold. The water temp could have been raised a little bit to be warm. I mentioned this to the Spa staff, and I was told (the next day), that the water temperatures would not be adjusted (as per Management decision). They apologized to me for that.... I still wish they would reconsider. I can't really say much about the day and night activities at NOW Jade, because I really didn't participate. I was too busy eating, drinking, sleeping, Wash/Rinse/REPEAT!!! While I was at the resort, they were doing some kind of construction... renovations. I can't wait to come back next year and see what they've done to the place.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing Resort

    Reviewed by travellerpenken() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a week at Now Jade, it was our first time at this resort. We were so impressed right from the start, room was amazing we were in a Preferred Room looking over the preferred pool.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great Service and Stay

    Reviewed by David O(Cranbrook, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here mid September. Stayed in the Preferred Ocean Front room. View was perfect. Enjoyed the ocean sounds from our balcony. We had a one bedroom suite with a separate livingroom area. Two TVs. Large bathroom with large rain shower. Jacuzzi bathtub on the balcony. Rooms were very clean. Beds were comfortable. Had turndown service. Stayed mostly at the Preferred pool where it was quiet and infinity pool overlooking ocean. Bartender made great drinks and waiters were always hustling to get drinks and food out to guests. Especially Daniel. Bartenders in the preferred lounge were very friendly and made great drinks. Liked the sports lounge area with gigantic TV and fast waitresses. Buffet was good. Really enjoyed the Italian restaurant. The minestrone soup was great. Asian restaurant was good. Nice atmosphere. Mexican restaurant was great. Had breakfast twice at the French restaurant for preferred guests. The service at all restaurants including the buffet had excellent service. We have stayed at many places in Riviera Maya and this one was the best so far.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5