Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12880 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice facilities, great dinners, terrible check-in experience

    Reviewed by ShadrachSam() on May 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    You just need to get through the miserable check-in experience to enjoy a nice resort. The problem as we experienced it wasn't really checking in, though, it was being handled by marketing people under the guise of checking in. After nearly two hours, we agreed to the 90 minute presentation the following day. We showed up 10 minutes early the next morning and let them know we were there. Four representatives and 25 minutes later, they informed us we would be introduced to a 5th person and our 90 minutes would start. We decided to leave. A VP stopped us on the way out, wanting to know why we left. We started to explain and she started to handle us again. We expressed that we were ready to start our vacation and left. Dinner waiters, baristas, and all employees around the pools were very kind and willing to help us enjoy the rest of our week. We were fortunate in our room location (building 1). It was very nice with a fabulous view. We noticed there were rooms in some other buildings that the view would have been less desirable, for us anyway.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Very nice resort

    Reviewed by FerSuarez(Roswell, Georgia) on May 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    While it is not a Secrets it really exceeds a Secrets in many ways, specially food. Pools are great, entertainment team is awesome, and all staff did an outstanding job, specially those around the pool. The beach is nice but has "sargazo" which they can't control. Restaurants are very good, i hope they could be faster, it takes time to get the food, the italian and french are amazing. The staff at the Preferred club did a great job, specially Gustavo. The SPA is small but very nice and cheaper than other resorts. For the price and quality i do recommend this hotel a lot.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Fun get away

    Reviewed by N8216LHmarkj() on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Francisco at the mix bar is great. He made all kinds of drinks until we figured out what we wanted. Make sure you stop by and let him make you a drink or three. I know we will the next time we are there.

    Had a great time

    Reviewed by irinairinayat() on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went there first week of may with our 10 year old dauhter. booked preffered ocean view. The resort is very clean, well maintained. The food is usually not that important for me at the resorts, but this resort was something. I loved all the restaurants, especially french and asian. There were always enough chairs at the pool. the service was very good. they work realy hard. Traveling with kid and ordering preffered is not really worth it, because we couldn't use the preffered adults only pool. the only preffered amenity we used is preffered breakfast at the italian restaurant. Plus it seemed that the adults pool were much more crowded and boring than the main pool. Overall, we would recommend the resort and might come back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Five star service, but a three star reosrt

    Reviewed by Kat5641(US) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As usual, it’s the working staff that puts your vacation over the top. Neftaly, Maria in the priv bar, Sergio, Alvaro (110%), Jobe. I would like management to recognize our house keepers Building 9, floor 3, too. The sweet touches like folding my nightgown and lining up my shoes were special touches that gave us the warm fuzzies. The beds are very comfortable. We feel very safe from Covid because very single worker is constantly masked and the disinfecting and surf as wiping is nonstop. If USA has any unused vax, send the to the lovely hotel workers down here. The best food by far is the calamari and fish tacos at the privileged grill. The timeshare is vary aggressive. I have some complaints and issues, but I do not want to distract from the amazing working people.