Overview
The Ocean Maya Royale hotel is located on the seafront of Riviera Maya, in the heart of the Mexican Caribbean and close to Playa del Carmen.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
320
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony or terrace
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony or Terrace
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- Garden view
- No more than 3 guests in the room
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Amenities
Lobby
Pool
Beach
Tennis courts
Spa
Spa
Mike's Coffee
Restaurant
La Hacienda Restaurant
El Charro
El Charro - Snack Bar
Wedding Facilities
Location
Reviews
We had a great time!
valerietN1484CE on Apr 13, 2024
The staff was so fun, and engaging. Especially Kendell and Adela. Activities were nearly constantly going on around the pool. The resort itself is beautiful, and a lagoon is within walking distance to go check out. Only con being most of out group got sick at some point on this trip.
Honeymoon food poisoning
Lindsay H on Apr 12, 2024
Obviously the major issue I have with the resort is the fact that both my husband and I got poisoned on the second day of our honeymoon, which most obviously destroyed our newlywed spark. To give context out of my own stupidity one day I was ill after eating an apple without skinning it, I was sick but not food poisoning sick.To say we were so high from our amazing wedding is an understatement and within a day of arriving we were so sick. We are 100 percent that we got it from the buffet, my husband had eggs that morning and he was projectile vomiting in while visiting Cancun (we had eaten nothing else). I had eaten only yogurt that morning. That evening I got food to the room (latter found out from buffet kitchen) and was vomiting within 2hours. I found out other people had also been poisoned that day too. The other restaurants in the resort are okay, one was nice enough (Mexican) but the Italian resultant food came out cold all of the time. We SO scared to eat, we lost weight on our honeymoon as we only eat when we needed to, out of fear of loosing more time being sick. In my opinion, by my Irish standard this hotel is more like 4 star not 5 star. The resort is pretty but not modern, there are much nicer resorts. I would be confident that I could have stayed in a much nicer resort for the same price (and not got food poisoning). Staff were hit and miss, so were so so nice some grunted at you. This resort does not provide transport from the airport which I later learned lots do. I have to say I was a little disappointed that the resort didn’t make the effort to through a few rose petals etc in our room when they new it was our honeymoon but obliviously they had no obligation, whereas Canadian airlines shared our excitement and gave us a glass of champagne. If you are looking to stay in the resort only, and feel entertainment is important to you, this resorts entertainment is okay, we usually went to bed as it was not worth our time. The fire show is good, the rest was poor. Other than food hygiene the resort was clean and tidy at all times. Overall for the price of a once in a lifetime holiday, I believe you could do WAY better in another hotel/resort. We went on to stay in a tulum air BnB and had the time of our life, for a 1/10 of the price.
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