Overview
Located in Playa del Carmen, the all-inclusive, adults-only Royal Hideaway Playacar is a AAA Four-Diamond resort that effortlessly blends world-class service and luxurious accommodations. All 201 rooms are elegantly appointed and feature 24-hour room service. Relax around one of six pools or beachside. Indulge in treatments at the full-service spa. Enjoy sumptuous cuisine at six, à-la-carte restaurants from Mexican fare to Thai foods. At night, stroll down La Quinta Avenida for shopping and live entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Ceiling fan
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
Amenities
Pool & Beach
Ventanas Lounge Bar
Pools
Pool & Beach
Main Pool
Pool
Ventanas Restaurant
Ventanas Restaurant
The Grill Restaurant
The Grill Restaurant
Azia
Location
Reviews
Not a five star resort
Alejandra C on Apr 13, 2024
If you're paying under 2k for five nights, then it's definitely worth it. We paid like 2400, NOT worth it. I have stayed at several all-inclusive resorts in Mexico, and this does, in fact, have the best food I've eaten. The drinks are, in fact, top notch and they have all the high-end alcohols. HOWEVER, it is true you have to call a week ahead of your trip and make restaurant reservations (at an all-inclusive) which we did because we read the reviews. But, had we not, I cannot even imagine how horrible and frustrating it would be to arrive and be told that the only time you can eat dinner your entire trip is 9 pm. It is an older resort, and although the grounds are meticulously maintained, there's some things (like at one of the restaurants, the table was noticeably chipped in several places) that are simply unacceptable at a "five-star" resort. Most importantly, the A/C in our friends' room really did not work. So, do NOT come here between April - October, they were only able to sleep because it was relatively cool at night. Otherwise it would have been a horrible experience. The complaints about them not having enough pool chairs are true, I don't understand why they don't just buy more pool chairs, are they intentionally trying to make people unhappy? On top of that they allow people to "reserve" pool chairs, such that half the chairs by the pool and empty but "reserved" at all times. The worst part is, definitely, the front desk staff, a bunch of incompetent 25-year old himbos who do not have an ounce of sense or customer service. Unbelievable treatment by any of the men at the front desk. (There was ONE woman there, who was nice and capable). I would not return to this hotel, BUT, like, if there was a 1500 per week deal, I would definitely buy it. It's all about cost/benefit.
Ventana Restaurant: Super staff and food
vincenzopP137DD on Apr 12, 2024
My opinion: the best Service and Restaurant in the Royal Hideaway Hotel. Special thanks to David Flores. Very professional and friendly person. You should be proud to have such a nice guy in your staff. In general the team of the Ventana Restaurant is a super team. I'm very happy I could have this experiance.
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