Hilton Playa del Carmen, an All-inclusive Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 21081 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best Drinks

    Reviewed by 272maryellens() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our favorite bar at the resort. Trust them to make something special. Thank you Alan, Fonsi and Martha for making our vacation so great! Love the smoky cocktails. We cannot wait for our next trip here.

    Great vacation

    Reviewed by Dramsay1(Scottsdale, Arizona) on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was the second time we have been at this property over the last few years and as in the past it was great. The All-Inclusive was not always the case they offered many upgrades to dinning choices and beverages so if you are looking for the top shelf items you need to pay. The staff was great in all areas from Carlos the wine expert, Diego the Diamond desk, Bernice in the spa, and lastly Martha in the lobby bar. I was another great relaxing time in Playa.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Great Resort!

    Reviewed by zacharyp822() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fabulous resort! The poolside service is great. Fernando, Carlos, and Mauricio keep the party alive at the pool. The bars, the entertainment at the restaurants are fabulous as well. Would absolutely stay here again. The service is fabulous, the food is great, and overall we’d stay here again. You can’t go wrong with this all-inclusive resort!

    Nice renovations on the rooms. Good pool entertainment with geat music and lively environment.

    Reviewed by srbush() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Visited this November for my husband and my birthday, and while all the installations and personnel are extremely nice and attentive, the food (from any of the different restaurants or locations) does not leave a lasting impression and is more on the "meh" side. There seems to be a good effort on the kitchen's side but maybe the ingredients are not up to par. Can't really put my finger on it.

    Second time visiting

    Reviewed by 305sageb() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Wonderful visit!! The resort is absolutely stunning and clean. The staff are so attentive and friendly! Javier Pools is the man to see at breakfast at spice and lunch at Pelicanos/Ricon Mexicano which btw has amazing food too! He is friendly and made our visit better. Roof top dinner is worth the money also! Ask for Marco if you want outstanding customer service at Maria Marie! Goes above and beyond every time! Get the habanero salsa...it’s nuclear!!! Great environment, great staff, and delicious food! I do wish we would have been warned prior to our visit about the entertainment aspect not being as much. Our trip was rescheduled due to Covid and are here now so I do understand but we paid full price and some nights had absolutely zero entertainment and the hotel bars close at 11. It’s definitely not the resorts fault and we will be back. This was our second visit here and will always have a special place in our hearts!