Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20999 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wedding

    Reviewed by jessicahE2602BH() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I are very happy and pleased with the service the wedding coordinator Stephanie, and her team. They when above and beyond for our wedding! Highly recommend them at Sandos Caracol Eco Resort! Stephanie was such a sweetheart and made last minute accommodations for us. They are very professional and were very consistent with emails. They made it such a smooth day. I absolutely love the work they did.

    Amazing beach vacation!!

    Reviewed by vanessafL6603GU() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just spent a week at Sandos caracol with about 16 family members and had the best time. The resort is super cool with its wild life and amazing trails. Best part of all the customer service we received from the staff!! Special shout-out to Susana for explaining the royal Elite program to us so diligently and thoroughly! She took time out of her schedule to help throughout our entire stay to make sure all 4 birthdays were accommodated and we’ll celebrated. Her supervisor Eduardo also followed up to make sure we were comfortable during our entire stay. They were both wonderful beyond words! Always amazes me how complete strangers can be so kind!! Marcos at concierge was also Amazing and super friendly!! Would definitely recommend and will be staying again very soon!!

    Sussana was the best in the sales department.

    Reviewed by 195lesiac() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Susanna was terrific and thoroughly explained the Royal Elite program perfectly. Checked with us when she would see us to make sure if we had any questions or concerns. Super friendly. Her customer service and knowledge was outstanding and top-notch on the property and area around it.. She helped us also see the sister property and arranged with them for us to view one of the rooms there. She was more than willing to help on finding attractions, restaurants and entertainment and what were the best places and things not to miss at the resort as well. I am looking forward to seeing her again when we come back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Family vacation - Sandos Caracol

    Reviewed by J5721MLangelas() on May 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The overall trip was great and my family made lots of memories. Javier was outstanding with our orientation, as was Ricardo in activities. The rooms were just okay, not even close to what was pictured, but okay, as we don't spend alot of time in the room. AC was weak and rooms were a bit warm, but not unbearable. Beach was not good, very rocky and water was full of seaweed, but the pool was very fun and we made the trip to Sandos Playacar to enjoy their beautiful beach. DO NOT get suckered into the time share tour, waste of time and high pressure sales. Our favorite part was the jungle atmosphere and animals all over the resort. River was gross and couldn't be swam in or boated down. All in all, the value for the money was okay and I would give this resort a 2.5 out of 5 rating. Be VERY cautious when booking any excursions through Seek N Go, ours ended up costing over $100 extra dollars and lots of wasted time (4+ hours ) standing in lines for an oversold ferry. Also, don't get suckered by the gift shop - they tell everyone "no change" to try to get you to buy more... my 12 year old got took for $20 in crap when he only wanted 1 candy bar... I complained to management, but nothing was done about it. My husband and I simply turned into jerks anytime we needed to buy something and were told " no change, you buy more"... once we demanded our change, we received it everytime, but one shouldn't have to demand the change you are owed.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-3

    Second and last!! Sandos

    Reviewed by karlagosvig(Veracruz, Mexico) on May 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Terrible, so far... Food is really bad... And in general so is the service, I still have 3 nights more here... In our 5 night stay they did not have any chance for one reservation at the Templo restaurant, I tried to book when we made check in. So far, the employees are pretty new and don't have any experience. Yesterday they broke a glass table in the Mediterranean restaurant. We stayed there 3 hours waiting our food... They gave double entrance Jaja, as they could not even remember what we already ate.. I tried to change some sandos 4u coins, with no look, even though there is availability in there system they do not have anything, and also bad service... I think they can use excuse of the pandemy but not that much. Sandos, this is our second and last visit... Really bad food, service... We were supposed to have a nice time here and celebrate my daughter birthday.. And even though I made my request in advance, nothing was done... Room very dirty, specially the terrace with private pool... ??????