Valentin Imperial, Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14603 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Place

    Reviewed by emkaiser67(Saint Louis, Missouri) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Valentin is an excellent place for adults vacation. If going to the beach and not planning to swim, go to the right from beach walkway. Very peaceful and a bar right behind you. Its right next to the wedding area. We really enjoyed the restaurants and shows at night. The complex is really beautiful in the morning for a walk or run.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Outstanding!

    Reviewed by 675deborahw(Coatesville, Pennsylvania) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My niece and I did a girls week at the VIM and it was absolutely the best resort ever. The staff was outstanding no matter where we were. The food was better then average, for us it was excellent. The Go team was so very friendly and Ani and Rodolfo made us smile everyday, we look forward to returning and hopefully see them again. You can be very proud of your staff from grounds keepers to chefs. It's hard to explain to others just how beautiful your resort is. We only had one little issue with our room but once we told the front desk it was fixed immediately our first night. We always felt safe and loved the golf cart option if needed but only used it once. Walking is really not an issue here, it was so easy once you knew your way around. Again, thank you for a most enjoyable stay and we hope to return next year!

    Vow renewal

    Reviewed by Beautifully72() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We brought our friends for thier 30 year vow renewal... Everything at VIM. Exceeds expectations! The ceremony was perfect as was our stay! We plan on going for 4th stay again in May! The french and Indonesian restaurants are a must! We seen alot of reviews about bugs before we went so we did prepare. After care spray was needed but I do believe it was sand fleas and not as much mosquitoes in most places. The staff was great as always and the cart service was very timely. We have been in all the room types our favorite is the emerald. That ocean view is stunning. Your not going to spend alot of time in your room. But second floor building 14 made us slow down. Once you go out on the huge patio the world stops. We didn't get a chance to use the huge indoor/outdoor hot tub. But it was beautiful. My husband said he would miss being able to see the ocean from the shower the most when we returned. If you have shell fish allergies or fish allergies eat lunch up front not near the beach. Simply because food selections are better. Also bring benadryl they do ask at dinner about food allergies but I dont think they are big on cross contamination procedures. I was swollen the whole trip. We will absolutely return every year or so.. We are already booking for may and we just got home last night!.

    Honeymoon dream

    Reviewed by SLEEP68(Panama City, Florida) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love this place! Great food and variety. Loved the French restaurant and the Salmon at the Italian restaurant was amazing. Mojitos and margaritas were to die for! Take a trip to Playa Del Carmen for the day if you get a chance. Visit Jared at the beach and tell him the Sleepers sent you!

    Wonderful place!

    Reviewed by montem536(Westminster, Colorado) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from 10 nights at VIM. The resort is absolutely beautiful! The grounds, lobby, rooms, pools and restaurants are amazing! We heard many people talking about what restaurants they liked and didn't like, but we enjoyed all of the restaurants equally...the buffets were on par with other nice Mexican resorts that we have stayed at. The beach is nice, but the beach access isn't the greatest, and we'd like to see another beach bar. From what we saw and heard, the resort was over the expected capacity for October, and that made service a little slower in many areas, but the staff busted their asses to try to keep up and were wonderful. Our only gripe was that the pool bars run out of the most desired liquors every single day, and in our opinion, a resort of this class and price should not run out of anything ever. We will visit VIM again.