Infinity Bay Spa & Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3042 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Juanito and the Brody Mary Save us!

    Reviewed by ronmarbar() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    after a long day and night enyoing with Friends, next day the HangOver was...?????? but Once again Juanito Came up with the best Brody Mary and Save Our day! keep it up, ?? on safaty and Biosecurity.! cant Wait to be Back

    Excellent and Specialized attention

    Reviewed by abedip1985(Tegucigalpa, Honduras) on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When I first arrived at the hotel, there were a couple of things that didn´t go very well, which I am not going to specifically mention, but once I reported those things to the hotel management, they immediately rectified and even went as far as giving us a free dinner as compensation. There are very few hotels that will do that, especially during a pandemic. Its very satisfying to know that they take guest complaints of any type very seriously, all in all the hotel has excellent amenities, you can scuba dive, dine, has a huge pool and when I mean huge its huge pool, the staff are very kind and welcoming, I am going to return with my entire family next time (this trip was with wifey). I truly appreciate the positivity that the staff has at all times. I know the pandemic has brought very difficult times to the Island of Roatan and I admire how they´ve handled every inch of our stay. Thank You infinity management and special thanks to Belkis for such special attention during our breakfast and setting up our 5 year anniversary dinner (and lunch).

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Never again!

    Reviewed by aandres_801(Roatan, Honduras) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The living room sofa had worms on it, they gave us our room in the 4th floor, we had to carry our bags through the stairs because the elevator was broken, unhelpful staff, we called several times and even went to the lobby and asked for help! But none of the staff members helped us, we just had to find a way by ourselves throughout the weekend. Not recommended! Never staying again.

    Infinity Bay

    Reviewed by gwen_russell(Dallas, Texas) on Feb 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After a bit of a rough check-in, most things were great! All the staff was very friendly and they made sure we had what we needed. You can choose (during pandemic) to have your room cleaned everyday, every couple of days, or no cleaning - just replace towels. We chose clean every couple of days and that was perfect for us. The restaurant/bar can be noisy at night. SO if you like a quiet evening - choose your room carefully.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Experience

    Reviewed by phatalejo92() on Feb 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The experience at Infinity Bay it was amazing hotel 5 stars!!! Marvin, Juanito and Carlitos share an amazing attention, they were very social, friendly and educated. I Will be back again ?? Thanks Infinity Bay for the amazing service.