Grand Hyatt San Francisco reviews
6765 TripAdvisor reviews
Best Stay in Union Square
irwinm2017 (Honolulu, United States) on Mar 16, 2024
I stayed at the Grand Hyatt for a conference and it was the best hotel for the price. The amenities and products used were great quality and loved the gym facilities overlooking the city. Check-in was a breeze and was glad they were able to get me situated early in the morning. It's been a while since I've returned back to the hotel and I regret not staying here sooner.
Comfortable Stay with Convenient Location
Francis F on Mar 13, 2024
My stay at the Grand Hyatt San Francisco Union Square was overall quite enjoyable. Upon arrival at around 1:30 pm, I was pleased to find that my room was ready for check-in. The reception staff was courteous and efficient, making the check-in process a breeze. The room itself was clean and comfortable, with a particularly noteworthy feature being the electric blinds that could be easily closed with the push of a button. The bathroom was also well-maintained, and I appreciated the pleasant scent of the personal hygiene products provided. However, there were a couple of minor drawbacks that detracted from an otherwise positive experience. Firstly, the motion-activated night light under the nightstand proved to be a bit disruptive during the night, as it would unexpectedly turn on when I shifted in bed, causing unwanted reflections that disturbed my sleep. Additionally, while the food at the hotel restaurant was delicious, I was disappointed to find that the TV in the room did not offer Netflix access, with the only option being to use Google Cast from my own device. On the bright side, the location of the hotel is excellent, situated very close to Union Square and conveniently adjacent to the Apple store. There are plenty of dining options and attractions within walking distance, making it an ideal base for exploring the city. Overall, I would recommend the Grand Hyatt San Francisco Union Square to others and would certainly consider staying here again in the future.
Willing To Give Another Try
Corrina S (Reno, Nevada) on Mar 13, 2024
Update: Paul from management reached out with a sincere and professional apology. I appreciate the customer service and I am willing to stay at this property another time. It was remarkably close to Chinatown and the Cable Car stops. I was able to use their Club Lounge and they have a great view from up there. Ed at the front desk wasn't helpful and offered no assistance when my daughter's foot obtained splinters from the wood flooring in the room. The entrance to valet was blocked during the parade which we knew nothing about beforehand. No emails or warnings were presented. We were stuck in traffic for hours with an 8 yr old. A simple email and we would have arrived early and enjoyed the parade.
Stay and Location
ssethuraman (Bangalore District, India) on Mar 12, 2024
Great Hotel and excellent location. Accessibility to all the stores are closeby. The hotel has wonderful staff and well trained. We had an issue with Lift got disrupted. But, it got actioned very quickly.
Lovely Stay in San Francisco
vgalbiso on Mar 11, 2024
Thoroughly enjoyed my stay here. The hotel staff were excellent. I loved the location. I was on a business trip and everywhere I needed to go was in walking distance. China town and the Moscone Center were quick walks away. The concierge offered excellent choices for dinner as well.