Anse Chastanet

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1369 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great diving on a mountain resort

    Reviewed by Tony H() on Aug 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The dive team was excellent. Excellent support, great dive team, great dives. Garfield isan excellent boat captain. All of the dives, except the wreck dive, are drift dives. Be aware, there is no air conditioning. We were there early August, it cools off at night, but it is hot. Also, the resort is on a mountain. I was aware of this before i went, but didn't really get it. Depending on where your room is, don't be shy about calling for a shuttle. The first half of the week we took the stairs, the second half we called for the shuttle. As far as diving, they take care of your BC, tanks and set-up. Good dive shop, set-up. nice place to dive. Our room was at 4A and the views were fantastic.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Read before reserving

    Reviewed by Bert D() on Jul 31, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    From the moment my partner, Kris, and I pulled into the resort, we were overcome with less than ideal vibes. The rough, technical road to enter the resort led to a giant Anse Chastanet sign which was very gimmicky and we couldn’t help but think of Jurassic Park. We had a rental car and there seemed to be confusion on the staff’s part as to where we should park. We were then loaded into a van and driven to the top of the hill where we were met with a cool towel and refreshing drink. Unfortunately, our experience went downhill from there—quickly. Of note, we selected Anse Chastanet for four nights to celebrate Kris’ birthday and indicated this special event during the reservation. Not once was Kris wished a happy birthday. Upon entering our room, the first impression was an incredibly hot space with two stick fans circulating warm air. As we were shown the room, our attendant raved about the homemade banana bread. Ours was infested with hundreds of tiny red ants, both on the inside and outside of the packaging, which is a clear indication the bread had been there for many hours and perhaps the day beforehand. Kris and I disposed of it at the front desk and brought it to their attention where we were met with a chuckle about the incident as opposed to a sincere apology. We attempted to make the best of it and tried the other banana bread—which was incredibly dry. As we were going through our welcome packet, we were stunned to see the last guests’ information in the welcome folder. The folder contained their full names and addresses. We hadn’t given up hope yet. As part of the all-inclusive plan, we were told there was a buffet dinner the night we arrived and all other restaurants were closed. I have been on a number of all-inclusive vacations and I’ve never seen such a practice. Clearly this was an effort to reduce cost and maximize food output. The food was mediocre. By this point, we began to question our decision of staying at Anse Chastanet. After a long day of adventures and a lackluster dinner, we returned to the room for some much needed rest. As I pulled back the covers, I immediately noticed two smears of blood on the bed around 2” each. It was 10:30pm which we felt was far too late to have this serious issue addressed appropriately. Having no choice but to sleep on top of the comforter, we spent the night. The next morning, we immediately brought this to the attention of management, whose response was very accusatory. I cannot tell you the number of times we were told it was mosquito bites from us or a dead mosquito. There was far too much blood and Kris and I did not have any visible wounds or bug bites. Kris and I decided to continue with our day as planned, as we had already expended so much negative energy on a vacation that should be carefree. Upon returning in the afternoon, it sunk in as to how outrageous some of our experiences were—especially given Anse Chastanet’s 4-star rating and the amount of money invested. We spoke to management again and the same rhetoric was spewed our way: that it was “in fact mosquito blood and Anse Chastanet’s housekeeping goes through a myriad of review before bedding, towels, etc. are ready,” which just isn’t true. By this point, Kris and I began to notice bites and/or a mild rash all over our bodies, including our faces and the palms of our hands. We were alarmed as we were unsure of the cause, but later found out the cause was sand fleas. The presence of sand fleas is a direct result of Anse Chastanet not raking the sand on their beach as frequently as it should be. Kris and I were genuinely concerned with our health when we discovered the bites on our face and hands. Management offered for us to speak with a doctor via WhatsApp. The doctor never got back to us even though we had sent pictures and expressed our concerns when we spoke on the phone. The doctor’s lack of attentiveness further added insult to injury. At this point, we were introduced to Andreas, the resort’s general manager, who seemed to be dumbfounded by the issues occurring. We were offered an upgrade and were told it has the same quality as the first—which was almost a laughable comment made by management. Kris and I decided we did not feel comfortable or safe staying at Anse Chastanet and luckily found another resort that could accommodate us for one night. Andreas attempted to call both the owner Nick Troubetzkoy and his wife who were unavailable. We returned to the room to pack up while management processed our refund. When we returned to the room, again, there were hundreds of tiny red ants on my carry-on bag which was located on a shelf in the closet. Kris notified management and they came to the room. We could not have gotten out of Anse Chastanet faster. Luckily, we did not let this unfortunate experience ruin our trip as a whole. Nick should be ashamed of himself as his name is plastered everywhere throughout the resort; however, he was nowhere to be found when our issues arose. Our parting advice for management was to ensure their employees are happy. Not a single employee, with the exception of one friendly chef and Meghan, smiled or said hi to us. It’s almost as if they did not want to be there and the negativity was palpable. Kris and I will never return to Anse Chastanet or another Nick Troubetzkoy resort. At the very least, my expectation was an apology from Nick, but I’m not even sure if this issue was escalated to him. Hopefully, with this review, he is well aware now and will make the necessary changes to ensure the “luxury” resort he is promoting lives up to these claims and that another guest does not have an experience anywhere similar to this.

    Wonderful food, activities and people

    Reviewed by scooternje(Blacksburg, Virginia) on Jul 27, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had been wanting to travel to St. Lucia and stay at Anse Chastanet for years! The van ride to the resort is about and hour long thru climbing, twisting mostly one lane roads. Once we go to the resort, we were shown our room. There are a lot of steps between the beach, restaurants and most of the rooms. There is shuttle service if needed. We did not do our due diligence on this place as we were shocked that the room did not have windows or air conditioning. It was open air! Beds are shrouded in mosquito netting for a reason. If you do not like bugs, this is not your place. We had a West facing room and in the afternoon, we could not stay in it. It was just too hot. The ceiling fans did little. Seriously solar shades that the guest can lower and raise would have made a world of difference if the owners want to keep it natural. On afternoon, our room was filled with a cloud of gas while we were sitting in it. Apparently they were fogging for mosquitoes and the grounds person didn't know anyone was in the room. Claims it is made with pyrethrins, but a little heads up might have been nice. The staff is wonderful. It's not their fault that the owner hasn't updated the place. They will do whatever they can to make your stay wonderful. We had fantastic service and they really care about their guests. Chester was always looking after us and we did enjoy the stay. The food is AMAZING! We had allergies in our group and they took time to have the chef come out and let us know what was suitable for the folks with the allergies. Everything tasted fabulous and killer for the waistline! We did yoga with Nelson which was fantastic. He is a great yogi and it was a very enjoyable to do yoga on the beach. The guys did a plantation bike tour which was fun, we also did the plantation walk with Meno, He is truly Father Nature and we learned a great deal about the history of the plantation. The chocolate tasting an lab were delicious. Chocolate Chef Peter and Flojuan were great teachers. I rated noise as loud because of the birds not people. The resort does provide ear plugs in the room but we found it lovely to hear.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    A true dream come true ??

    Reviewed by dustedice(Nashville, Tennessee) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I honestly don’t know how to begin this. My heart is still so full from our first visit to St. Lucia and Anse Chastanet in late May of this year. About ten years ago, in my early twenties, and I had stumbled across a picture online of the stunning Pitons. It planted a seed, a dream, to see and experience this beautiful part of creation. It became my number one “bucket list” location. So to say the was a dream come true, I mean it! And it was everything and more I could have hoped for. Anse Chastanet was a PERFECT fit for us!!! There was everything we loved, and more. I will start from the beginning. ???? Trip from airport to resort: WORTH IT!! My husband got a little queasy, but I was fine. The last mile or two the resort were definitely not as treacherous as some of the reviews led me to believe. The drive is beautiful. I love seeing a bit of the local life and scenery. Our driver, William, was AMAZING and told us much about the history of the island and people. We loved him. It was a perfect introduction to the friendly people on the “Friendliest Island”!! Check in: Josette was AMAZING!!! Loved her right away. Check in was so pleasant, and the welcome drink was delicious. Room: We were so blessed to stay in premium room 7F, the Royal Palm. The panoramic view of the Pitons and sea are beyond breathtaking. The room was a little heaven on earth. Highly highly recommend this room! Food: Amazing!!!! We loved everything, especially breakfast at the Treehouse and dinner at Aspara’s on the beach. I am still dreaming about the naan stuffed with cheese and spices. ?? Staff/service: We LOVED the people!!!! So so kind, genuine, and caring. We especially clicked with Marilyn, Michaelina, Sylvana, and Lovence. Scuba diving: I finished my PADI Open Water certification with Scuba St. Lucia during the beginning of the trip. Dave was my instructor, and made the whole experience pleasant and fun. The diving the rest of the week was AMAZING! Another dream come true. We seriously loved it SO much that we are going back in August, and staying at Jade Mountain!! My husband and I both said we don’t want to visit another island or resort for the foreseeable future! We look forward to seeing all of our friends again soon!!

    Heaven on Earth - Truly is Paradise

    Reviewed by tigerkari(Purcellville, Virginia) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Don't look anymore - BOOK HERE! We just spent 8 wonderful nights at the Anse Chastanet, and it was like heaven on earth. Let me give you a few details: The resort....breathtaking! Each area is more beautiful than the next. The attention to detail is everywhere. The staff....awesome! Every meal we were blown away by the friendly and personable nature of every employee. The towel guy, the groundskeeper, house-keeping.....every staff member had a smile on their face and wished you a good morning/afternoon/evening every chance they got. The beach....OMG - FABULOUS! This resort features latched umbrellas and cushioned lined lounge chairs along their (we thought) private beach. Plenty of room for everyone, but really many times you felt like you were on our own private resort. Until of course you put the yellow flag in the sand, and immediately a staff member would come to assist you with a drink order, lunch on the beach, new towels. The food.....amazing! We enjoyed lavish meals 3 meals (sometimes 4 with an afternoon tea snack of OMG scones) and everything was wow! The plates were presented like pieces of art, but honestly tasted even better than they looked. Activities....so many, and so fun! Scuba was the thing that brought us to this resort. Having the dive shop within walking (like 50 feet walking) distance from the resort steps was fantastic. The dive shop staff ( especially Jay, Gigi, Dani).....they might have even surpassed the friendliness of the resort, which I can't even imagine. They have 3 dives each day you could sign up for the day of. The rental equipment was great, we didn't bring a thing with us. It was organized and laid back all at the same time. I can't say enough about how much we enjoyed this vacation. Beautiful, Wonderful, Fabulous, Fun and Super Romantic! I would go back to Anse Chastanet in a heartbeat!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX