Bay Gardens Beach Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2467 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Disappointing visit outside of peak season.

    Reviewed by zoopie186338(London, United Kingdom) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Visited 2nd week in September and was disappointed. Special thanks to the staff who made us feel welcomed and like valued guests: Simon, in the restaurants Prisca, the concierge Callixta, the holiday rep Teddy, the barman All the shuttle drivers A few others who I didn't get names of. Your smiles, help, service and welcome made us feel truly valued. This hotel is absolutely gorgeous, well-kept, spotlessly clean and in a great location. The best ever cocktails are served. The Lucian Crab Back was to die for. Breakfasts were fantastic, plentiful and well-stocked. Water activities were very good. We had a good time but it could have been a great time. The negatives: Expected rooms of the same booking to be together and they weren't. Receptionist just looked at me when I mentioned this on check-in. Requested 2 beds in one of the rooms and was allocated a king bed. Again, receptionist just looked at me. Daytime activities - there were none. The 'entertainer' was on holiday the week we visited and apparently no one could substitute. Sea Grapes - speciality restaurant only opens 3 nights a week. I booked one of the nights and was told on the afternoon that the booking was cancelled as the restaurant would be closed. Barbecue night at sister hotel - Attended as a recommendation because Sea Grapes was closed. It was poor. Reheated sausages with barbecue sauce on them. Scraps of pork rib. Congealed chicken pieces. It all looked tired. Only the coleslaw and rolls looked fresh that day. Managers cocktail party - This was poor. It was a case of help yourself to a drink from the table and accept a canape or two. Whilst we were there the managers were not introduced and no manager came to speak to or welcome us. I so wished I could have met one of the managers. We were also told it was a Caribbean buffet night and it wasn't. Evening entertainment - there was none at all except for the Saturday evening when Hildreth played the steel pans. Tuesday night - Karaoke on the beach - advertised, but didn't happen. Welcome gifts - told about twice, but never received. In room starter pack advertised - didn't receive it in either room. There was just a plate of fruit in one of our booked rooms. Saturday night's BBQ on the beach - advertised but did not take place. Daily entertainment board - only the day was changed on a daily basis and the rest of the list just named the hotel's restaurants and bars and their opening times. Waiting time in the restaurant wasn't at its best. The result was that staff tried to rush us when 9.30pm came. Staff - many lacked a smile but always responded positively when we offered one or spoke. The whole week said to us, 'It's end of season of peak season so just take what you get'. I'd recommend a stay when the resort is fully operational and perhaps there would be some day and evening activities planned and fewer cancellations at short notice.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Service

    Service-2

    A five star stay in a four star resort

    Reviewed by Coops91(Bristol, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We cannot fault our stay at this hotel. Our room was spacious and the staff were friendly, with reception and housekeeping being particularly excellent. It was a five star location - although we visited the week after the school holidays ended which meant that a few of the local restaurants were closed, there was still plenty of choice for places to eat and visit. The beach which the hotel opens out onto is excellent and very secure thanks to the hotel’s security staff, so we always felt comfortable leaving our belongings on the sunbed while we went in the sea. The Splash Landings ‘water park’ was included in the price of the room, as were all non-motorised water sports (eg. kayaks, pedlos & paddleboards). The hotel also offers a water taxi to Pigeon Island (for $15 return trip), has a free shuttle service between the three Bay Gardens properties with Rodney Bay, and has links to a local taxi service which was also excellent. There was plenty of choice for food and drinks, with the breakfast buffet having numerous options. We thought the price for all-inclusive when booking was quite high, and our decision to stick with the bed & breakfast option paid off as we were able to explore the local area & marina. All in all, our stay was brilliant example of St Lucian hospitality.

    Hit with my son

    Reviewed by JLE0920(New York City, New York) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time there. It was beautiful and we met some lovely people there. I feel like we didn’t spend enough time there. The little time we did spend there it was enjoyable. And the view was amazing.

    Home From Home

    Reviewed by Susan T() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Bay Gardens has a special reputation of integrity and professionalism which is articulately delivered through the genuine warm and friendliness that creates this original but unique environment. 5 ??+

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Review of bay gardens beach resort and spa

    Reviewed by kaycard2018() on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just arrived back this morning. We cannot believe what a fantastic holiday we have had at this resort. The staff are so polite, friendly and cannitvfo enough for you. The resort itself has everything you could want for a beach holiday. The accommodation is beautiful too. We had a beach front suite and to wKe up to such an amazing view was unreal. The rooms were cleaned daily and was spotless. I will defo be returning very soon.