Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 370 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Amazing honeymoon

    Reviewed by nightcutie1988(Syracuse, New York) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just left from our honeymoon and we didn’t want to leave. All the staff were friendly and kind. They went above and beyond with everything. The room was always clean and the turn down service was amazing. It felt like the other guests didn’t exist because you had your own oasis. When you make a suggestion they listen. The staff learned your names and would even call you by name. We stayed 7 nights and got the romance package included. It was worth everything. The tour of the island was amazing. There are several Sandals resorts on the island but they are on the other side and they take you via bus. Staying at Serenity they had your own can take you to the resort which is a 3-5 minute drive from the airport. They greet you by name when you arrive and take you straight to your room. It was the most relaxing vacation I have ever been. We can’t wait to go back. We never wanted to leave. We were so busy experiencing everything I didn’t even get pictures of the pool area during the day but I did at night. The whole atmosphere was amazing. If you truly want to experience paradise and some local fun and hospitality this is the place to go

    Week at serenity

    Reviewed by Lirio S() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful amazing place Lee at the bar is top notch and the driver puffy is #1. The butlers are amazing management great. The buffet can have a few more items on the menu but otherwise good. The a la cart not bad beach cabana Awsome. Would do again.

    Loved our time at Serenity

    Reviewed by Ann D() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The weather was warm, it rained really only one day, it was pleasant to be either on the beach or by the pool (main or our lunge pool) Our room, was wonderful- loved the private plunge pool and hammock, spent several afternoons reading on the lounge chairs and enjoying the piece and quiet. We did have a butler, but did not utilize them much. The service we received from the ladies who cleaned our room and left adorable towel animals, to the servers at the restaurant were wonderful. We enjoyed several chats with Don, he was pleasant to work with and saw that everyone was taken care of. We ate every meal at the restaurant at Serenity- breakfast and lunch usually outside, dinners were inside after the first night. It is the tropics and there are mosquitos, I’m sure it would have been worse if they had not done the nightly fogging. The food and presentation was good and portioned correctly. Tried most items on the menu and ate our favorites a couple of times. Loved the coconut cream pie!! It was the most relaxing vacation we have ever had, I think I actually felt my blood pressure drop while there. I read three books, enjoyed the tours with the Grand Romance Pkg along with meeting many wonderful couples who were celebrating everything from honeymoons, birthdays or just needed a break vacation. I know my review doesn’t do our time there justice- it really was wonderful and I would go back tomorrow if I could.

    Great to return

    Reviewed by Ian D() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great to be the first guests arriving after September close. This was a return visit as our stay in May was fantastic. Staff were excellent and appeared delighted to see us back. Suite was beautiful and very comfortable. Tennis court refurbishment was underway, first court completed was a great improvement. Beach was greatly improved with the actions to reduce/remove the Sargassum grass. Great house menu and cooking needs improvement, however Silk and Verandah restaurants were very good and better than expected. Overall we had a fantastic time, Don gracefully accepted our feedback, and we look forward to booking our third visit in the near future.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Amazing Honeymoon!

    Reviewed by sarahjy1991(Dublin, Ireland) on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 10 amazing days in Serenity on our honeymoon in August. First i just want to say thank you to all the staff that looked after us but especially the bar staff Daisy, Donna and kay who are the nicest people. If you go make sure you ask for a Bob Marley cocktail. Thank you to the butlers especially Alden who drove the nurse around for me one night when i was very sick and to the manager Don who is always there when you need him. I cant forget Johnathan who had our fresh coconuts every morning, everyone was just the best. The romance package is definitely a must, your guide we had Buffy who is the best brings you to the mud baths, waterfalls, botanic gardens and make sure you go on a weekday because during the weekend the light house does be closed and the hotel do not tell you that. We did the ATV Island tour, i highly recommend it, you get to see even more of the island. We also did the horse riding tour i would not recommend this the guides are not friendly and they give you no instruction on the horse. In terms of food the restaurant in serenity is gorgeous food but unfortunately it does get a bit repetitive so we tried some of the restaurants in coconut bay and to be honest only the Italian was nice. The rooms are beautiful and turned down every night with inspirational quotes which is the nicest touch. The pool area is lovely just make sure you spray yourself from knees down with repellent they love there for some reason. The couples massage and bath service are also a must. We spent most of the 10 days with the best people and made great friends from all over the world, we will definitely be back. From the Irish Sarah and Craig xxxx

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5