Iberostar Selection Bella Vista Varadero

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1848 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Holiday - 2 week stay with friends & family

    Reviewed by Jolene B() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    On arrival hotel looked nice and presentable check in was stress free. Room was nice very modern, air con and safe was free of charge which was good as usually come at an extra cost! Room was always cleaned well by the maid although I think the bedsheets could have been changed a little more often. We had a lovely view from the balcony - Beach was beautiful! Unfortunately their are a fair few downsides to the holiday/hotel; Lifts - were out of order so there was always alot of people waiting, luckily we were only 1 floor up from reception but this is not disabled friendly I passed and elderly lady climbing the stairs very out of breath. Restaurant - The japanese, cuban & italian were nice however the main restaurant I would say was only adequate you could get something to eat but it was quite repetitive! I found the spanish extremely ignorant didn't know what a queue was just walking up to the front so in the end we did the same they were like vultures at feeding time. Another down side to the restaurant was the size of where the food was served both areas should have been open for the volume of people it was chaos! Also alot of flys around the food a member of our party actually witnessed the chef just look at flys walk over the fish - he certainly decided against fish for dinner! Pools - one of the pools was shut for 3-4 days for cleaning, however the pool with the bar also looked fairly grim both could do with a good deep clean. the playlist of songs was the same everyday we were demented come the end of the holiday! However the poolside entertainers were very friendly and provided plenty of entertainment! Beach towels - we had the same dirty beach towels for 6 days of the belt, apparently there was issues with the laundry! :@ Diarrhoea - a group of 20 of us and everyone of us had stomach pains and really bad diarrohea which lasted from 2-4 days! we also spoke to two girls who were on out flight who had, had diarrohea for 5 days and had to see the doctor she had to pay 150cuc she was given an injection & antibiotics - we only drank bottled water too! Mosquitos - are wick take a very strong repellent our party was eaten alive! Theatre - entertainment was good the magic show was fab! Alcohol - very strong measures unable to enjoy a drink no mojitos either although they were on the cocktail menu! Also ran out of pink gin and also tonic were not replaced before the end of the trip (not good enough) We also visited havanna on the trip although it was good to sight see not alot to do there or anywhere in all honesty, the beatles bar was a change of scenery but not as great as it was made out to be! As a frequent traveller to mexico I was expecting similar but cuba is the total opposite, outside of the hotel there is not alot to do its very poor and run down - but if your wanting to just relax, unwind and simply do nothing then this is your place!

    Su Hampton

    Reviewed by Su H() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have just got back from 2 weeks at this hotel and what can I say? The hotel does some things fantastically but other things very poor. Positives: The majority of the staff are brilliant The location is lovely The hotel manageress went out of her way to help resolve issues The hotel itself was clean Tte maid service was great, room was always really clean, a few issues getting clean towels in the room but the maid always came back before the end of the day with them Lovely modern, bright, large room Mini fridge always re-stocked Pool bar a bonus with a good vibe Entertainment mainly great Thomas Cook rep outstanding Negatives General maintenance poor, lots of cracked and broken floor tiles Majority of our stay a maximum of 2 lifts working out of 8 causing long waits There was only 1 pool open the biggest part of our holiday which was dirty Only 1 of the a-la-cart open each night on a rotation making it extremely difficult to book any of them They closed the 2nd half of the buffet restaurant on our 2nd day causing extremely long waits on freshly prepared food On two consecutive nights we had pork that was still raw in the middle, despite complaining it was the same the following evening Overall we would return to Cuba but definitely not to this hotel, it's a shame as it has the potential to be a great hotel

    Somethings Has To Change

    Reviewed by gat0(montreal) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Went once again to this beautiful resort which makes 3 times so far . Front desk ladies were very polite and notice we had been before as we got a nice welcome back to the resort . We stayed on room 30527 facing the Ocean with an amazing view of the Ocean . Maid service room was always well cleaned she did a great job fridge always had its 2 beers and 2 sodas everyday . Beach they did a great job looks bigger with all the new sand that was brough in the Palapas are gone but wou get an umbrella for those that want shade at the beach . Buffet good servers nice people who do there best .Food it was fine for me as im not picky and always found something good to eat and enjoyed . Food stations now this is something that needs improvement as it makes no sense at all to make people wait for 20 minutes so they can have some past or meat cooked on the spot for something that in Mexico i never waited more then 1 minute . Animation team they do there best and we had some great laughs with there crazy games at the pool . Small cafe outside the buffet the place to have a nice coffee and they sure work hard at this place as we always had our coffee at this place . Lobby bar very nice and good service . Beach bar excelent as always . Pool bar Alfredo Alexis and the other person i can't remember his name do a great job by serving all the thirsty tourists at the pool . Drinks at the pool not the staff fault it makes no sense to run out of Tonic Water or Gin and then no Mojitos because there was no mint seriously these are things should never be missing . Pool now this was a let down you should get the staff to brush the pool those tiles are black with dirt for a reason its not been cleaned for months and water some days only use to smell pee because not enough chlorine in the water . Elevators most of them did not work and it was the same last year i had to walk 5 blocks to get to my room but have to admit it was better then for those that had to get to the 8th floor or higher . These are simple things that the hotel will have to listen to the paying guests and repair things that should be fixed . When we stayed from the 5th to the 12th of September resort had many Cubans as i have heard horror stories about them at resorts but have to admit the ones that stayed at the same time as us for enjoying themselves like the rest of us . Would i return to the hotel yes i would as i enjoy this place but i also hope next time pool will look like a real pool should look like and elevators should be working like they should be and that is the reason im not giving the hotela 5 stars

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Best Hotel & best service

    Reviewed by Carmen R() on Sep 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 3rd time and we’ve enjoying our 2 week vacation. The room is clean and the guest services is amazing. The beach is clean and the ocean is crystal clear. We love the entertainment team. Over all, the management and the employees are trying their best to provide the best services. We will definitely come back next year!

    Very Good Hotel

    Reviewed by Cgstevens4() on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Location is very nice, as is the pool bar. Staff are very friendly, particularly the maid & bar staff. Good selection of rums and drinks available. The beach is decent, very clean and the sea is as good as you'd expect.