Brisas Del Caribe

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4844 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Animation Staff was the highlight!

    Reviewed by 460trishab() on Mar 20, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    HIGHLIGHTS: AMAZING daytime animation staff and kids club, beach, pools, tennis courts, lobby areas, snack bar, rooms in the far back section of the resort, food, food service staff, and cleaning staff. BRUTAL: Front desk staff, evening entertainment, and guest rooms in the main building. My family of two adults and two children stayed at the Brisas del Caribe in Varadero March 13-20, 2020 during the early days of the pandemic shut downs. When we departed Canada, we were being cautioned not to travel, and by the time we left Cuba they were ushering out the last remaining tourists. This was our fourth time in Cuba, and we love the country and its people. This stay was not typical because of significantly reduced numbers of guests, a foreboding atmosphere with daily news releases, flights being cancelled and changed, countries issuing travel advisories, and a shortage of various products. This was March Break for at least three Canadian provinces, but due to the pandemic, many travellers (including a family of four that we were travelling with) backed out at the last minute. I expect this is why the resort seemed to only have about 200-300 guests. It was a ghost town- which in some ways was nice: never needing to fight for a prime seat at the beach, pool, or dining room, no lineups for anything, and all the peace and quiet you could want. The daytime animation staff and kids’ club workers were all FANTASTIC. They really made our trip. Even though there were only a dozen children, they offered their full services and really catered to the few people who were there. They were friendly, helpful, energetic and inclusive. They played music, had daily contests of darts, mini-golf, bean bag toss, etc, and gave out prizes even though they often had 5 or fewer participants. Our children are fluent in English and French, but for the first few days there were NO other children who spoke either language (only Russian and Spanish). The activity staff made up for this by keeping our children entertained and continually lending us equipment: frisbees, balls, table tennis paddles, pool cues, and by leading activities in the children’s centre. The gym area and tennis courts are very nice and we used them a few times. Special thanks to: Dakira, Margarita, Joanna, Frank, David, Bonbon, Chocolate, Robert, Dairon, and Zulema. You folks are the main reason we had a good time! Front desk staff: Beyond rude, and completely unwilling to provide what I consider basic: the room style we booked, and one standard sized pillow per person. Imagine! We booked this resort in part because of the larger family rooms that were available for our family of four. When we arrived, we were told that the rooms in the section we had booked were full, but that the room they were putting us in was nicer, and we could stay there instead. The room was not nice. It faced the back of the property. The room was TINY and we were tripping over each other, as well as many things were in disrepair- to the point that my kids thought we were being pranked. The dresser drawer was broken, floor tiles were broken, the closet door was broken, the shower didn’t drain. It felt like it must have been the worst room on the property. We spent the night there- and asked the next day to be moved to the larger room style that we had booked. Front desk told us that there was no water in that part of the resort. Later they said the water wasn’t hot in that section. Later still, they allowed us to see a room, and we took it. We know that the staff was lying about the section being full, having no water, etc, because the whole resort was a ghost town, the room we went to obviously hadn’t been used for a while, and we met other people who had been staying in that section and they confirmed the water was fine and there were DOZENS of empty rooms. We were SO much happier in the room we actually booked- but very annoyed with the front desk for lying and making it so difficult to get what we had booked. This room we were moved to only had 3 (standard sized) pillows, so I asked about getting a fourth pillow so we could each have one. Despite my repeated inquiries, the front desk never got me a pillow- again lying by saying they were completely full and had no extra pillows. Even after I spent a night with no pillow and told her that we were 4 people with only 3 pillows, the front desk attendant LAUGHED at me and waved her hand to shoo me away as if my request was foolish. We even explained that our four friends had not come to the hotel, so there had to be an extra room and one pillow but she would not budge. The room beside us was empty. There were whole corridors of rooms not in use! I eventually found the housekeeper and gave her a few pesos to get a pillow for me. I feel like this story seems like it can’t possibly be true- that they would refuse to give us one pillow per person, but this is exactly what happened. At other times in Cuba, we have had large king sized pillows, one per bed, but these were normal sized individual pillows. We did not use the a-la-carte restaurants as the reservation system was too inconvenient: “come back later,” “we only have 9pm,” “we don’t have anything for three days,” etc. We were happy with the buffet. Service was ok at first, then better once one of the servers noticed that we left a tip after every meal. The cooks at the pasta bar were fantastic- very efficient, cheerful and accommodating, friendly with our children. Drinks were not what I am accustomed to in Cuba. Rather than the servers asking what you want, it quickly became clear it was more effective for us to ask what was available. Often the only spirit was rum, with two to three choices for mix, and about half of the time there was beer. Wine, other spirits, and a good selection of juice and pop were never available. I’m guessing this was a result of supply issues connected to the pandemic? Luckily, we will drink most anything so this did not affect our enjoyment. Overall, the front desk staff almost ruined our trip, while the daytime activity staff saved it! Most other aspects of the trip were fine! Internet was similar to our other experiences in Cuba- not great but we weren’t there to be on the Internet. During this trip we didn’t leave the resort because of the pandemic mood and uncertainties. During other trips to Cuba we have taken 1 day excursions to Havana, to caves, dolphins, snorkelling, used the double decker bus to go to Varadero town and markets, and taken a taxi to Saturno Cave. We found the resort grounds and outdoor facilities to be extremely clean and tidy. Overall we had a good week despite the front desk staff!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-2

    Worst Hotel Ever

    Reviewed by 468grahamk() on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    a summary of our experience at the Hotel Brisas del Caribe Cuba which we booked with you for an All-Inclusive Christmas and New Year Holiday. On arrival we were allocated a near derelict room that had damaged floor and bathroom tiles, scruffy furniture and damp smelly sheets and towels. The room overlooked a number of collapsing abandoned buildings at the most remote part of the site. We rejected this room and where reallocated a better room with a pool view. However it should be noted the whole hotel complex is very tired and worn out. For the first three days of our FULLBOARD holiday meals where served in a side room to the dining room and meals consisted of choices such as chicken and cold potatoes. Later this room turned out to be the burger bar for the through night service. After this lowkey start the hotel filled with mostly Cuban guests, I believe me and my partner where the only two UK Nationals onsite. This meant that throughout the holiday, announcements and information was solely delivered in Spanish and we were unaware of upcoming events and when meal arrangements altered. After this influx of guests the main restaurant area was now opened in full however it continually proved to be unable to serve the number of people at each sitting, meaning you always had to queue for each aspect of your meal – 15 minutes for meat, 15 minutes for rice/potatoes, 15 minutes for vegetables, etc, etc….. And when on a number of times the service changed to an outside barbeque such timings doubled as the staff where unable to control single guests removing the entire volume of food placed on the servery, leaving others to wait for this to be replenished – me and my partner both had upset stomachs after eating barbeque food. At meal times further queues regularly built up as there was not enough tables, plates and cutlery to manage the queues. The worst organisation of a meal was held back until New Years Eve, which was by ticket invite only (this information was not communicated to us – we stumbled across the requirement), the ticket gave you time slot for your meal sitting. However when we attempted to attend for this a queue of several hundred non-social distancing guests with horns and sirens went on for 30 meters outside the restaurant. Good idea to give several hundred kids horns to blow at 8pm on New Years Eve Subsequently we left site to eat for what was the 4th time in the nearby town – I have never needed to eat offsite on an all-inclusive holiday before. Limitations where not restricted to the food, the drinks service was inadequate, basics such as beer and mixers where often unavailable. The hotel refused to exchange money, telling us to get a taxi to the bank ($15 ew), we needed money to eat offsite. Toilets in public areas where un-serviced, dirty with no paper or soap. The hotel bar closed at 10:30, meaning after this hundreds of guests queued for drink and food at a single serving hatch. After 12 days of coping with such bedlam we eventually had to pack bags and book into another hotel and escape this dreadful place. Before we finally departed I met with the hotel manger and went through these issues, he thanked me for this information so they could improve in future and made an offer of recompense of a free meal (we are all-inclusive?) and a carton of juice, this is paltry considering on an all-inclusive holiday we had to pay for umpteen taxis, many meals offsite and two nights in another hotel.

    Horrible Hotel

    Reviewed by Roylan H(Brazil) on Jun 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Horrible hotel with poorly made drinks. The treatment of the staff was very bad, with poor housing conditions. The coffee served with a spoiled machine. Huge queues for dinner and lunch, not enough staff. Very bad experience.

    Another Great Stay at Brisas del Caribe

    Reviewed by MargieB66(Thunder Bay, Canada) on May 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were back at Brisas del Caribe from March 10th - 17th this year for our fifth time. We had another awesome stay and were treated as VIPs. Thanks to Roy, Cathy and Boris in the VIP area of the buffet and of course to Jorge for the wonderful omelets everyday! The food has improved over the last time we were there. There are so many staff that we see year after year, and it is amazing how they remember us. To everyone at reception, bar staff, staff at the Snack Bar and at the buffet, thank you for another great vacation. It was always refreshing to return to our room from a day in the sun to a very clean room with fresh water and towel art. The housekeeping staff do an excellent job! It was great that the Piano Bar was open a couple of nights during our stay! The piano players do an excellent job and are willing to play whatever you want. If you are going to Brisas del Caribe, remember to show appreciation to the staff. Every little bit helps them out! Given the uncertain times right now, we are hoping to return next year. Miss you all, and hope to see you soon!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Such an enjoyable and memorable stay at Brisas with our Cuban friends!

    Reviewed by rmero(Toronto, Canada) on Apr 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We returned to Brisas again in March 2020 after a year. This was our 11th or 12th time, we can't even remember for every time we go there, it seems that we arrive at home. We had a very special welcome from Birmania, the Sales Manager of the resort. We were welcomed as VIP guests with a mini-suite on the fourth floor, renovated, air-conditioned, with bottles of water, a bottle of rum and two beach towels included in the room upon our arrival. Martha, the room maid was prompt to serve us as best as she could. She is so skilled with all the figurines she makes with the towels and lay them on the bed or on the bathtub. Thank you, Martha! All the employees were super friendly, very welcoming, asking us about the situation of Covid 19 in Toronto. So different in the resort: we found a very peaceful and relaxing atmosphere there. It was different in the sense that we did not feel any frustration and fear that we experienced in Toronto in the first two weeks of March in Toronto from the coronavirus. We had a great afternoon right on the first day at the beautiful, clean beach where we met our old friend Machin working hard on his job to arrange all the umbrellas with two/three long chairs aligned and ready for the guests. There were plenty of free umbrellas and chairs, and the water sports were available most of the days when there was no wind. Breakfast is the best meal I like when at Brisas, no rush to go to work, or clean the car from snow. Instead, we found every morning laid tables with all cutlery and glasses, and all the sections well filled with healthy, fresh and organic food. Plenty of boiled or pouched eggs, sorts of cheeses, salami, sausages and vegetables. Two waffle machines and two waiters who made them for you ready to eat with honey, jam or whatever we liked. Or when we wanted to wait in line of a few guests, we had a delicious omelette made on the spot by the funny Jorge. Plenty of fruits and squeezed juices, cereal, cookies and so many other sections. Coffee was served at the table and all the waiters were very polite, friendly and fast service. Lunch and dinner was sufficient, a bit repetitive with vegetables, poultry, pork and mahi-mahi fish. However, this is not to complain when compared to the fact that in Toronto my family had to wait in line at the supermarkets in the middle of the cold to buy vegetables, fruits and groceries-disinfect all of them, then cook. Just trying to be realistic and enjoying the fresh, delicious and ready made dishes at the buffet. Cindy, the big manager was circulating all the time among tables to make sure that service was good and instant. We learned from her that they had created a VIP section for returned guests to eat if/when we liked. This was a special treat this time with a very special elegant service from special waiters: Boris, Miguel and a few others who also served at the drinks and coffee bars! When we felt to change what we were eating at the buffet, we reserved ala carte restaurants: the International and the seafood. Cenin, who has been working at the Public Relations for so many years, a very good and old friend of ours, helped us to book these special restaurants. Cenin made sure to ask us every time we encountered her in the lobby if there was anything else or extra they could do to serve us best! Thank you, Cenin! We also met Michael, Alianne, the young and beautiful employee from Public Relations who also made sure to make our stay comfortable and enjoyable daily. We can't wait until this pandemic of coronavirus ends all over the world, normal life or new way of living starts, so that we can enjoy life and vacations in the blessed land of Cuba to re-meet our Cuban friends and, of course, enjoy the beautiful Cuban beaches! Brisas is a must go resort where you go with an open mind and, make sure to meet and talk to the local people to enjoy their hospitality and friendship.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-4