Playa Vista Azul

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4108 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Clean Resort fun place- service and food are hit and miss

    Reviewed by C6006GYchrisg() on Jun 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I will preface this by saying I thoroughly enjoyed my trip and would love to go back to Cuba, maybe not here though. Couple things: -Rooms, facilities, pools...all clean. Great job by the staff here. -Some staff were great, Brunet by the pool was excellent and so where many of the fun loving bar staff with great attitudes. Some staff at the buffet and bars were totally rude and easily frustrated. One dinner the man at the grilling station gave me Tabasco spice for the plain chicken they serve because I asked nicely. The next day there was a robust angry looking woman quietly running the grill station, I politely asked her for sauce and she looked at me stone faced and said "no". ...like..okay? The a la carte's were first come first serve and were absolute ANARCHY. The linups started an hour in advance and then "privilege members" would swoop in awkwardly..and just walk ahead of everyone. It was super uncomfortable and created a lot of tension among the guests waiting inline who were hungry and frustrated. This resort really needs to figure out a better system here. -The snackbar food was..awesome (relative to expectation)! The only weird thing is that the cooks here have no idea how to cook a hotdog. There are still ridges on it when they serve it to you, I know hotdogs are pre-cooked but that was gross. - Lot of people could not stand the food. Let me be clear about this: I did not expect great food here, so I wasn't overly disappointed. I just stuck to the few foods at the buffet that you cannot screw up I.E Pizza and chicken, it was fine. -The bar by the hotel reception is far and away the best one in the resort! Drinks are way better. Pool bar it's like: "here's your glass of rum with a sprinkle of coke. - The night shows and the snack bar parties were good, I enjoyed them. Overall, This resort is decent....but has some very addressable issues. Namely, the jaded, stuck up staff members who resent guests because they perceive them as spoiled and entitled need to stop ruining it for the NICE staff (there are lots). The nice staff who are friendly and great hosts can make your trip so much better, and do. Thank you Vista Azul for your hospitality.

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Amazing resort, amazing trip!!

    Reviewed by jamaral_ja() on Jun 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my girlfriend stayed at the Ocean Vista Azul resort, with it being our first time to Cuba we didn't know what to expect. From the moment we got there everyone was super nice and helpful. We made a lot of friends who worked at the resort whether it was at the pool bar with Yos, Yeni, Ariel and many more great people. They also had entertainment everyday whether it was poolside, on the beach or at night after dinner. Also some great people such as Yunier, Felix, and again so many more. This was a great trip overall, beautiful country, would recommend this resort to anyone. Hopefully we get to go back again next year!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing time at Ocean Vista Azul.

    Reviewed by 417terrih(Thunder Bay, Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at OVA from March 3-10. We chose the privilege package with an oceanfront room. The view from our room was amazing overlooking the infinity pool and the ocean!! Just breathtaking!! Privileged included a private pool section, with a bar and restaurant for a la carte breakfast and lunch. Reservations could be made at the a la carte restaurants so you never had to wait in line as part of the Privilege package. Other upgrades included access to the privilege lounge that included premium alcohol, butler service free late check out, room service. A bottle of champagne or rum upon arrival or shortly thereafter. The food was very good with a nice variety that included lobster, steak, shrimp, calamari, hamburgers, fries, fajitas, pasta, rice just to name a few. There are two beaches, a smaller one and a larger one, both very nice and just a few minute walk to get to. Room was nice and clean. Third floor balcony. Shower and a tub, king size bed and a sitting area. Coffee maker and mini fridge which included water, beer and pop. The staff are so friendly and really work hard to make your vacation an enjoyable stay. A special thank you goes out to the following people: Yuri our Butler Maykel,Kevin,Ali our wonderful servers at the Privilege Pool Bar Katia our server at the Privilege Restaurant for breakfast and lunch Our sweet maid Damarys Alejandro the head of Animation/Recreation We will definitely be returning!!!!

    Unfriendly, unhelpful abrupt staff

    Reviewed by Duncan M(Corby, United Kingdom) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Transferred here when our hotel closed due to the C Virus. The staff were rude and treated us like lepers. The food was absolutely disgraceful. Lived on omelettes for 4 days. Never been so glad to leave a hotel.

    Absolutely disgusting

    Reviewed by Judy63_04(Farnborough, United Kingdom) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We ended here for one night only because the hotel we were in closed and all remaining guests had to move because of the lack of people arriving in Cuba (Coronavirus). This is not a hotel we would have chosen! The room was appalling with uncomfortable bed, door that wouldn’t close properly to the bathroom so when one person went to the toilet the other person in the room could hear them! The air conditioner was either too cold or none existent! The final straw was a cockroach in the bedroom!