Paradisus Princesa Del Mar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8228 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation to Remember

    Reviewed by Paul_GT905(Toronto, Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Late last year, good friends asked us to join them on a planned trip to Cuba, their 10th time visiting. They recommended Paradisus Princesa Del Mar Resort, where they had stayed 5 years ago. My first experience with Cuba was over 35 years ago, when I was in college, I haven't been since, but sure, why not, lets go ... My wife and I, and our good friends, took off from Toronto on March 12th, just when the Corona virus was starting to become a concern. At the time, very few cases were reported in Cuba, so reluctantly, off we went. What a pleasant surprise! Honestly, the staff, the resort, the beautiful setting, the beach, the service was fabulous. Despite all of the events unfolding around us with the virus spreading across the world, the staff continued to embrace us visitors, making us feel so welcome. Even with shortages caused by world events and embargoes, we enjoyed so many great meals at the restaurants, including a special lobster feast by the sea, a Japanese themed dinner, great lunch time bbq's, and entertainment each night. When we had a small issue with the suite we initially booked, about half way through our trip, the staff immediately moved us, and our friends, to the Royal Service section of the resort. A fabulous upgrade, at no extra cost, finishing our vacation in style! Our vacation with friends at Paradisus Princesa Del Mar Resort was one of the best in recent memory. We will definitely be coming back next year.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Royal Service - Loved the layout

    Reviewed by Pamela B(Ottawa, Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Third time at the resort, but our first time in Royal Service section. We really liked the physical layout of the rooms all arranged around the edges of the large, beautifully shaped pool. We were on the ground floor and so had a covered, private veranda area with two loungers and a small table. A few feet in front of the veranda was grass and shrubs and a big beach bed with pillows (waterproof covering, airy white curtains at the corners and covered by some lattice). In front of the beach bed were two more loungers and a small table. Walk another foot forward right into the pool. Service around the pool and in the pool bar was great. Short walking distance to the beach, which was served by attentive beach bar staff. Our room was well taken care of, cleaned and restocked daily (towels, water). Staff were friendly, efficient. Yirenia always brightened the morning buffet with her welcoming attitude and smiling service. The food seemed to be lacking a little in comparison to previous years. All in all, though, we definitely enjoyed our vacation - the resort layout was great and you can't beat the ocean and the beach!

    Disappointed

    Reviewed by Judy63_04(Farnborough, United Kingdom) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is a beautiful hotel and we were reasonably happy with our ‘first’ room, which was a large junior suite. We arrived just as the numbers in the hotel started to dwindle because of the Coronavirus - not that we saw evidence of that in Cuba! This hotel has 7 restaurants but because of dwindling numbers they closed all but 1! The restaurant left was a buffet and the food was diabolical. The staff were lovely but all we had for 6 days was badly cooked pork and fish. There was salad which we ate a lot of! They ran out of basic drinks which is not good for an all inclusive deal! As the numbers got less because nobody was travelling to Cuba we were told we had to move room as they were consolidating everyone into fewer blocks. We understood and were willing to cooperate. However after one night our new room had plumbing issues where effluent was coming up through the shower! Therefore we had to move room again. This too was only for a night because they were going to close the hotel and move all remaining guests to another hotel! At this point all pools and ‘sea’ were closed in Cuba - this was not the hotels fault and we understood that! The hotel we were all moved to was disgusting and nowhere near the standard we had originally booked for. We were only there for one more night fortunately. So, in summary, we had sympathy for the situation regarding Coronavirus and lack of visitors but we were very disappointed in the food, drink and general repair of the hotel.

    Good but not excellent…

    Reviewed by A M(Toronto, Canada) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I spent six days in early March at the Paradisus Princesa Del Mar Resort & SPA. We had a seaview room at Royal Service section. The view is beautiful from the balcony. The room is spacious but dated. We didn’t have the hot water for two days and some other guests told us they didn’t have the hot water for up to four days. We were told not to drink the tap water and provided with 2 large bottles of water each day. We left tip in the room daily, but had two nights when no drinking water were supplied and it was hard to chase down for some – my husband tried to call for the service and could not get someone speaking in English – he was put on hold until he gave up. We went up to the main lobby desk and bar for the drinking water and were told we should call for the service… In the end, we got some filtered water by glass from the main bar. Spa facilities are simple and massage service was ok. Nonetheless, all staff at the Royal Service section are excellent! Hill Top restaurant and Sakura restaurant are fabulous! The beach is amazing! The wind was a bit strong during our stay in the early March.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Good all round resort

    Reviewed by Shirley M() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been here before and are still impressed with the resort. The people here are extremely friendly and more than helpfull. LeoDanis was great, getting us a good room and making sure that all of our needs were met. The entertainment was good and especially Navyi, had the most fantastic voice. She sang twice the week we were there an it was a delight. Food for us was great, we loved the fish and seafood. I think that the seafood casserole in both HillTop and Port Royal were excellent, fresh full of seafood and very tasty. It was my husband's birthday and a number of people sang happy birthday , very nice! Despite hardships from the country north of Cuba, the Cubans try there best even if there are shortages and we were never hungry, thirsty or without anything that was needed. We will definitely visit again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5