Doubletree by Hilton Hotel & Suites Victoria

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1415 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful view, great location

    Reviewed by Mandy M(Red Deer, Canada) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in 1212. 2 queen beds. A lot of space for 3 of us. We were disappointed the local pub was closed for tv/movie taping. We specifically chose this hotel for the pub. This is a close walk to harbour front & to downtown. Would stay here again.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Bad customer service l

    Reviewed by across154270(Vancouver, Canada) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Really short and rude staff. Didn’t want to go over all the charges with me for the room as I found the receipt extremely confusing. I will definitely not coming back here. You are better off tonight to the Marriott next door.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-3

    Excellent stay

    Reviewed by 268dwightd(Winnipeg, Canada) on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff were very helpful and the rooms were great. The parking lot was full often but the staff was quick at solving this problem. Cookies when I checked in were great. The digital key was a great option to the key card.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    AMAZING!!!

    Reviewed by chelseadJ9384ND() on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel definitely deserves 5 stars!!! I have been coming here for years now and wont stay anywhere else in Victoria but here!!! beds are so comfortable, rooms are extremely clean and beautiful, views are amazing and location is great!! cant forget about the amazing staff that run this hotel, always friendly and inviting!! I do have to say though there is one employee that really stood out to me on my last stay here (march 4-6th) - huge shoutout to Xavier!!! what an amazing staff member, so personable, polite, welcoming and friendly!! definitely goes above and beyond making you feel so welcome here!!!! definitely can’t wait to come back!! and just to add, everything they are doing to prevent the spread of covid-19 is fantastic, felt very safe here!! -chelsea davies

    Nice spacious rooms and friendly staff!

    Reviewed by WeLeaveToday(Vancouver, Canada) on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really enjoyed our stay at the Hilton Doubletree in Victoria for a number of reasons: • Location: The hotel is located in a convenient location to walk to many things in Victoria. Some of the rooms face west and so you get to watch nice sunsets from your room, as we did. It is very easy to find free and cheap street parking. • Room: The room itself was spacious, clean, well equipped, good soundproofing. We also had nice balcony with windows that opened (primary reason we chose it over the Marriott which has not been renovated in a loooong time!). • Facilities: The hotel has a nice gym that can be booked for 45 minute timeslots. The equipment is modern and the gym was very clean. • Staff: We found the staff to be very welcoming and helpful. When our room was not ready, they held on to our bags and actually called us when the room was ready (many hotels say they will do this but never do). They also asked how our stay was after we checked in and came back down to the lobby. The staff at breakfast were also great; we really appreciated the friendly service. • HHonors Benefits: As Gold members, we did feel that we were very well treated at this hotel. As occupation was low, we were upgraded to a suite both stays. We also appreciated the a-la-carte breakfast options which were very generous. We also appreciated the Sunday special and if the French toast sticks are offered, we recommend them. Overall, we feel that the Hilton Doubeltree is well run and the staff care. As Marriott Titanium members, it was a hard choice to stay here to miss out on earning points and nights but we feel the DoubleTree was a good choice and we will stay here again in the future. And yes, they still serve the delicious cookies on check-in for the win!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5