WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic.
We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. We are processing these requests by flight date, prioritizing flights cancelled in March and then forward.
Given the volume of cancellations during this time, we are not providing refunds through the call centre. Please wait to be contacted as we work through requests as quickly as possible.
To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form.
For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment.