European Air Passengers Rights Regulation

In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to compensation for the interruption in your travel plans.

Compensation amounts are based on the length of the delay and the distance of the flight, to a maximum of €600.

Please fill out the form below for each individual traveller if:

  • you were on a WestJet-operated flight departing from the European Union or United Kingdom
  • you arrived at your final destination, as indicated on your booking, three or more hours after your scheduled arrival time.
  • the delay was a result of factors that are deemed within WestJet's control.

Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.

*Required fields

Are you an individual or are you submitting on behalf of a guest?
Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Attach your letter here:

Maximum upload file size: 2MB (JPG, GIF, PNG, PDF, XLS)

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    Enter your name as it appears on your booking

    Enter your name as it appears on your booking

    Enter country code, area code and telephone number


    Use the email address belonging to guest travelling, for accurate claim payment and processing.

    Example: 111222333

    Enter flight information for the flight in your itinerary that was affected by the delay or cancellation.

    Example: WS 123

    A 6-digit alpha-numeric code