European Air Passengers Rights Regulation

In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to compensation for the interruption in your travel plans.

Compensation amounts are based on the length of the delay and the distance of the flight, to a maximum of €600.

Please fill out the form below for each individual traveller if:

you were on a WestJet-operated flight departing from the European Union or United Kingdom
you arrived at your final destination, as indicated on your booking, three or more hours after your scheduled arrival time.
the delay was a result of factors that are deemed within WestJet's control.

Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.

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Are you an individual or are you submitting on behalf of a guest?

Individual

Travel agent

Third party company

If a travel agent, please provide your IATA number:

If a third party company, please provide your company name:

Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Attach your letter here:

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Contact information

First name:

Last name:

Phone number:

Email address:

Example: john@email.com

Confirm email address:

Example: john@email.com

Address line 1:

Address line 2:

City:

Zip / postal code:

State / province:

Country:

WestJet Rewards ID:

Example: 111222333

Flight information

Enter flight information for the flight in your itinerary that was affected by the delay or cancellation.

Airline:

Departure airport:

Arrival airport:

Final destination:

Departure date:

WestJet flight number:

Example: WS 123

Reservation code:

Ticket number:

European Air Passengers Rights Regulation

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