Charles Duncan joined WestJet in June of 2017 as the President of WestJet Encore. In August 2018 he became Executive Vice President and Chief Strategy Officer before becoming the President of Swoop, WestJet’s ultra-low-cost carrier in April 2020.
As President of Swoop, Charles has accountability for all aspects of the business, including short and long-term planning, branding, pricing, product development and operations. Charles will drive Swoop’s footprint in Canada in support of the WestJet Group’s long-term strategy.
In addition to being the President of Swoop, Charles also oversees WestJet Cargo where he is focused on the domestic and international growth of the airline’s in-house cargo services.
Prior to joining WestJet, Charles enjoyed a long and successful career with Continental Airlines and then, through merger, with United Airlines. He navigated the commercial side of the Continental business with roles in pricing and revenue management, network planning and sales, spending thirteen years in Asia. In his last position at United Airlines, Charles was Senior Vice-President, Technical Operations, where he oversaw the maintenance organization of 12,500 employees.
During his 20-year career in aviation, Charles has held several senior leadership positions, including President of Continental Micronesia, Vice-President, Chicago O’Hare Hub, as well as Vice-President, Europe, Middle East, Africa and India for United Airlines.
His favourite WestJet destination is the Okanagan Region in B.C. It combines world-class skiing, water sports, and plenty of outdoor activity, along with terrific locally-grown produce and amazing local wines. All wine-growing regions around the world are special, but for Charles, the Okanagan is the best.