My group of college friends and I had the best time!! We were blessed to meet Rosana, on the entertainment staff, who truly made our experience unforgettable. She is so genuine, fun, and engaging! The entertainment staff kept us smiling and the overall experience was great!
The worst service in Riviera Maya
Oct 17, 2021
Since the reservation, terrible service. The worst I ever received in all my life. Rude staff, intolerant and zero friendly. Also the installations need a lot of maintenance. Nothing work... Do not waste your time and money in this place.
Oct 15, 2021
Rosana made it the most excellent trip. She made sure we all had fun and participated in the games, make sure you talk to her when you visit. One of the best resorts I’ve visited in Mexico! They have been very clean in terms of covid. My friends and I had so much fun we’re worn out.
(Saint Michael, Minnesota)
Oct 14, 2021
This was our seventh time to this hotel. We return because of the service we recieve from the staff. Always tentative to your needs and friendly. The rooms are large and clean, (they can use some updating ) . We don't spend much time in our room we are mainly laying on the beach, in the water, in one of the pools, at the swim up bar. You can always keep busy. The beach is nice although it is a little rocky the first couple steps into the water. So many types of food is available. The hotel is in a gated community you can walk down to the marina where there are shops, more restaurants, dolphins, manatees, charter fishing. If your first time its worth the extra to get the upgrade closer to the pools, more private.
Oct 12, 2021
“All inclusive” was not actually all inclusive. You are only allowed to make reservations for two out of the six restaurants. Every other night you have to eat at the buffet which is full of flies. The bartenders did not know how to make whiskey sours. There were not many high end liquors. The crepes were cold. The gym was so small and barely had any equipment plus you have to make a reservation to go. ONE machine with a barbell, all other machines were cardio and a couple for upper body. And to top it all off we got pulled into doing a “photo shoot” one night on our way back to our room and when we went to look at the pictures they were charging us $20 USD PER PICTURE!!!! Wtf. I would not come back here.