Hyatt Zilara Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

10282 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

The only place to stay!

Eric W on Oct 20, 2021

If you are looking for a resort that will do everything they can to cater to your every need, you have found your place! My fiancé and I went here for a week and have found the place that we will ALWAYS go back to every year! You won’t be able to find anything wrong with Hyatt Zilara no matter how hard you try!!

TripAdvisor users rated this property 4 out of 5

Still on the hunt for good AI Food

Lisa18 (Atlanta, GA) on Oct 20, 2021

Here Week of Oct 18th Observations: original Pelicanos out door restaurant and beach bar under construction too . No clue when it will be finished. There is a smaller Pelicanos they have substituted. The resort has done a great job of creating little romantic cabana settings around the pool and at the ocean. Some are free, others are not but there will be a sign stating if it is not free. There also is some gauzy t- pees with tables under them for Uber romantic meal. Every room has ocean view. Deluxe suite have individual nespresso machines! Not sure about other rooms. Our room was plenty big. Drinks: strong. Good liquor Staff: excellent Food: blah. I did enjoy the Cafe coffees, 3 cheese panini, quinoa salad and blueberry muffins. Otherwise I enjoyed the Asiana pad Thai. Phenomenal. Room service menu lacks diversity. Still on the hunt for the elusive good AI food. I will not give up! ??

TripAdvisor users rated this property 5 out of 5

Girls trip

carolinamaetaylor (Wesley Chapel, Florida) on Oct 19, 2021

We were the party!! Most definitely will be coming back! Beautiful view from the rooms!! Spacious rooms over looking the pool and also quick access to the beach! Let’s not forget the all inclusive part! Bougie bougie and we are here for it!’

TripAdvisor users rated this property 5 out of 5

Needed Break

stan210 on Oct 19, 2021

Staff was awesome! Miss Martha had an excellent exercise class in the activity pool too! Daniel was very attentive to our needs as well. Luis, our server, at the Pelicano/Beach Romantic Dinner was the best! He even remembered our drink order from the day before and had them ready for us when we sat down!

TripAdvisor users rated this property 5 out of 5


George Z on Oct 19, 2021

We go every year 4 so afraid will continue the staff is great always remember us even the people we meet are wonderful food is top notch just a great place overall they are always trying to improve the hotel and anything they can do to make ur stay better its done.

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