All inclusive

Grand Palladium Costa Mujeres Resort & Spa

Cancun 5.0

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Overview

The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. Guests of the resort will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges.

Grand Palladium Hotels & Resorts is pleased to announce their new Family Selection club, created especially for families.  Offering exclusive facilities located in privileged areas of the resort, plus personalized services and premium products, both parents and their little ones can enjoy their vacation to the fullest.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

670

Rooms

Junior Suite Garden/Lagoon View
667 square feet
  • 1 king bed, or 2 queen beds
Junior Suite Garden/Lagoon View
667 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Family Selection Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Family Selection Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Family Selection inclusions & amenities;

  • Private lobby, restaurant, bar and entertainment area;
  • Heated swimming pool and reserved beach area, both with waiter service;
  • Complimentary access to Zentropia Palladium Spa & Wellness;
  • Priority reservations in restaurants;
  • 24-hour room service available;
  • Family Boss welcome kit for each child;
  • Special turn-down service for the whole family

Plus many additional benefits.

Junior Suite Poolside
667 square feet
  • 1 king bed, or 2 double beds
  • Pool view
Junior Suite Poolside
667 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Junior Suite Beachside
667 square feet
  • 1 king bed, or 2 double beds
Junior Suite Beachside
667 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Baby Club

.

Open from: 9 a.m. to 8 p.m.
Age range: 1 to 3

Kids Club

.

Open from: 9 a.m. to 11 p.m.
Age range: 4 to 12

Teens Club

Open from: 11 a.m. to 12 a.m.
Age range: 12 to 18
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 17
Type Amenities
Xtra Time Sports Bar (24HRS) Bar, Sports bar Food options available
Eclipse Sky Bar Bar Open air
Aqua Bar
Niu Bar, Pool bar
Beach Bar Bar, Beach bar
Splash Bar, Swim-up bar
Rafa Nadal Tennis Centre Bar Bar
  • Check-in at front desk
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Throughout the property

Internet

  • Business centre available ($)
Type of restaurant Type of cuisine Open for Additional Information
Main Buffet Buffet International Breakfast, Dinner, Lunch
Portofino Restaurant À la carte Italian Dinner Dress code
La Adelita Restaurant À la carte Mexican Dinner Dress code
El Dorado Restaurant À la carte Grill/steak house Dinner Dress code
Chic Cabaret & Restaurant À la carte Gourmet, International Dinner ($), Adults only, Dress code, Reservations required
Chang Thai Restaurant À la carte International Dinner Dress code
Sumptuori Restaurant À la carte Sushi, Japanese Dinner Dress code
Boghali Restaurant À la carte Indian Dinner Dress code
  • Rooms: 670
  • Built in: 2018
  • Eco-friendly hotel
  • Smoke-free options
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
  • Yoga
Vialidad Paseo Mujeres
Cancun, Quintana Roo, Mexico
+52 800 990 1234
29 km from CUN
  • Beach front
  • Public beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks

Pools

  • Kids pools: 1
  • Outdoor pools: 3
  • Bottle service available ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • Rafael Nadal Tennis Centre: Learn from the champions with the instructors of the Rafa Nadal Academy by Movistar and experience an exclusive training program encompassing Rafa Nadal´s personal values, focusing on technical, strategical and physical preparation, as well as mental training. Proper tenn available ($)
  • Proper tennis footwear is required at the Rafael Nadal Tennis Centre to prevent damage to the clay courts. To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
  • To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Catholic wedding chapel available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)
  • Business Services

Location

Address
Vialidad Paseo Mujeres, Cancun, Quintana Roo, Mexico
Vialidad Paseo Mujeres

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Mosquitos

ChrisM998 (Chicago, Illinois) on Nov 25, 2021

Positives: Modern room 24 hour restaurant Offer birthday balloons and birthday banner on cabanas Negatives: 1. Road leading to hotel is full of pot holes and there was a car stuck in the middle of the narrow road causing a 20 minute delay. 2. Understaffed: Expect to wait a while for a server to come to your table and long lines in the breakfast buffet, especially the hour before it closes. Breakfast ends at 11:00. 3. Food quality is like a cafeteria (Example: Chicken Cesar salad had maybe a spoonful of tiny chicken bits hiding under some lettuce with a hamburger bun broken into pieces to look like croutons.) Coffee Shop does not offer creamer on the Grand Palladium side (only on TRS side). They do offer a variety of milk options though (almond, soy...) 4. Mosquitos: We've been to Mexico about 15 times at various hotels in Cancun, Playa Del Carmen and Cozumel. The Grand Palladium is the only one where we've been eaten by mosquitos, that come out at dusk. 5. The hotel is built over a marshland and they use a golf cart each night to spray a large cloud of smoke that permeates the area for 15 minutes. 6. Reservation system is required for dinner and is not flexible. Our friends booked a table for 10 and when one person was 15 minutes late, they wouldn't let him eat with them. 7. Confusing reservation at Japanese restaurant. No one told us we had to specify which menu we wanted when we made the reservation. When we arrived they said "Sorry you can't have the sushi menu nor the teppanyaki menu since it's a special section in the restaurant". 8. Lack of attention to detail. We went here for a friend's wedding and there was a puddle of water at the entrance of the chapel that the hotel didn't wipe so the bride had to drag her dress through it. Prior to the ceremony there was tall wooden scaffolding set up that they didn't think to take down until the bride and groom requested it delaying the start of their ceremony. TIP: On our last night, we upgraded our Grand Palladium bracelet to TRS side for $40/person on a Saturday. (It might be cheaper on off-peak weekdays since someone else mentioned $20?) Upgrade is noon to noon. TRS had a slightly better experience.: More staff to allow for timely service, better quality food and name brand liquor at the bar (i.e. Greygoose, Bailey's, Makers Mark... instead of no name knockoffs at Grand Palladium).

TripAdvisor users rated this property 3 out of 5

You Can Do Better

GoCubs2008 (Elk Grove Village, Illinois) on Nov 25, 2021

We arrived in Cancun on November 14th and departed on the 19th. In past years we have stayed twice at the Grand Palladium White Sands and enjoyed our stays at this eco resort. When we learned that a new Palladium opened in the Costa Mujeres, we quickly chose this property for our trip. Upon arrival we learned that this property was nothing like the White Sands property. I will start off with all the good things we experienced before I list the reason why we would not return to this resort for any future trips. What We Liked Since this trip occurred during the pandemic, I was pleased how everyone was following all the rules to stay safe. United airlines did a great job reminding everyone to keep your masks on when not eating or drinking. At the resort all the staff wore masks and were constantly cleaning areas that were used by guests. Also, they had Covid testing available for $25 per person and provided you with printed results. In the resort you have multiple choices for the specialty restaurants and other venues that provided food. The El Dorado Steak house was by far the best choice for dinner. Their filet was very good but on the small side. On my second dinner there I found that ordering two filets took care of that problem. There is also the Xtra TimeSports Bar that offers a menu of items. I got a Philly Steak sandwich there which was okay. Also, there is a wonderful Bar Piacere coffee shop that has delicious dessert items. Disappointing Dinners We also had dinners at the Italian, Thai, and Japanese steak house and were disappointed with their offerings. We were still hungry when we left the Teppanyaki table. The Isla Blanca buffet was okay, but it was closed on several nights, so the specialty restaurants were the only ones available for dinner. Quantity of Nighttime Shows If there was a show on Sunday night we couldn’t find it. On Monday and Tuesday, they had private shows for a convention that we were not allowed to attend. They did do a limited international show at the convention center on Tuesday. We finally saw a Pirate show on Wednesday and a Mexican Show on Thursday at the theatre which were very enjoyable. Getting to the Resort A major reason we chose not to go back to the White Sands resort was the time it takes for a shared ride to get to the resort from the airport. It was not uncommon to make two stops before arriving at the hotel and the ride would take over an hour to get there. We mistakenly thought that this Palladium would take a lot less time to get to the hotel. Our shared ride made only one stop at Secrets and it took close to an hour and fifteen minutes to finally get to the Palladium. The problem is that the road to the hotel is in terrible shape. You might say it had numerous potholes, but I would use the word craters. Because of this traffic in both directions was at a crawl. If it rains these holes fill up and traffic is even worse. We left the resort twice for different activities and never had a good experience going and coming back. It appears that six other hotels share this only road to their properties. Look at a map before you decide to come. Extra Charges for Additional Privileges This property shares the same grounds with the TRS Coral Hotel. The Coral is an adult only facility and has an additional five restaurants. In order to get privileges at the Coral I was told at the front desk that I would have to pay an additional $40 per person per day. I didn’t take this offer and was glad that didn’t have to pay extra. If you do decide to stay at the Palladium, be careful of the staff in blue shirts that will come up to you at check in. They seem to be welcome group that is going to show you the resort. The truth they have a program they are trying to sell you and they are difficult to get rid of. $1500 Resort Credit At check in you should receive your $1500 Palladium Coupons booklet. Three of those coupons are for private tennis lessons that total $100. Another $30 are for a store in the tennis center. There are other coupons for the Spa, Souvenir Shop, and other areas. We never used any of these coupons. Not an Eco Resort The White Sands property that I previously mention is a real environmentally friendly operation. This Costa Mujeres property is just a concrete complex that does nothing to enhance the environment. It’s very nice looking but it really nothing special. The staff are very nice, and I felt safe at this property. But I think I could say this for many other resorts.

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