Krystal Ixtapa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

2320 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Dinner in the bogards

emmanuelmY2286JV on Aug 21, 2021

I really enjoy the food and the drinks. Very good presentation and better flavor, i am serious one of the best restaurant. Humberto, the service is very impoortant. You done a very good work. The place has a romantic aura. And the piano is special is awsome

TripAdvisor users rated this property 3 out of 5

Great/bad, so sad.

Mobile61516384053 (California) on Jul 08, 2021

The waiters are great, Humberto, Gomez and Rey Gonzales. The atmosphere is beautiful but the chef should be fired. the food was made ahead and sat out then heated. the pork Wellington was tough as leather but the pastry was passable. The sauce on the fish was congealed and cool. the salads were very good as were the rolls. Dessert was nothing to write home about. The carrot cake wasn’t flavorful and the flan was only creamy on top, the bottom was grainy. It is too bad because it is such a special place and the staff friendly.

TripAdvisor users rated this property 5 out of 5

The Best hotel, in the best atención

567maritzaa on Jun 14, 2021

I love the hotel in I feel confortable With the people they give me a good atention I recomnded !!! Is my best vacations whit my friends the food is really good, I meet nacho is a really nice guy he works in animation is kind friendly are yo gonna love this place.

TripAdvisor users rated this property 3 out of 5

Great old Brand Name Resort Hotel Overbooked and Lower Quality of Food and Service!

RaymondD1021 (San Antonio Tlayacapan, Mexico) on May 30, 2021

Booked for three nights, but moved on after one. Took almost two weeks and numerous calls to get money refunded. Understood the lines for drinks and food due to the pandemic, but felt it was way over booked and too many families with children using the pool for our comfort. Also, quality of food was sub par and there were way too many unoccupied lounges saved for long periods of time, and therefore none available for our use!

TripAdvisor users rated this property 5 out of 5


696aracelim on Apr 14, 2021

The hotel staff is so kind and generous! The rooms are very clean and the food is delicious. Highly recommend this location!! Affordable and amazing for the price! I have been visiting this location for the past 5 years and every time I visit I am highly satisfied.

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