Gorgeous, sun-kissed Ixtapa is a jewel of Mexico offering modern amenities right alongside old world charm. Nestled between the Pacific and the mountains is Tesoro Ixtapa, a luxurious All Inclusive Mexican resort hotel ideally suited for families and couples.
(Huntington Beach, California)
Aug 18, 2020
Husband had never been to Ixtapa and we took advantage of flights reopening from Los Angeles as well as of the reopening rate for the room. The hotel is not a new construction, like everything else in the destination, but it's a good building with spacious rooms and an airy restaurant. Very impressed with the safety and health protocols put in place. Service was always prompt and kind. We don't really care about having internet connections; we went there to enjoy the beach and the pool. While the hotel was at 30% capacity by federal law, I cannot imagine the pool when the hotel is at a 100%. Would be too crowded, but it was not our case. The security guards doing an outstanding job. Really really liked that you cannot bring any food or beverages into the pool area. Food was not bad but not good either. More like homemade, and definitely geared towards domestic tourism. We ate at the specialty restaurant only one night and had the buffet the rest of the time. The hotel is doing a great job with portion control which results in less waste. Also, loved the fact that they are using real china and silverware. We didn't attend any of the shows as time flew by while playing dominos with the family. Our last day we booked services at the Spa. The location is small and doesn't have any showers, but the service delivered were top notch. Hubby had the After Sun wrap and I had the Luva Therapy, marvelous use of hot stones. Because our stay was booked right after the opening, the federal mandate in Mexico is now that no more than 4 people can sit together, and that there is no food/beverage service at the beach. Not a big deal either, but beware if that is what you want to have. Not happening. All in all we had a great stay, rested, enjoyable and the only reason for which I'm giving 4 stars instead of 5 is because the food can definitely be improved, specially at dinner time.
Mar 22, 2020
So this was our second time here, March 2-19. Saw a few improvements as well as a few disappointing things.
First off, Daniel at the front reception was fantastic! Friendly, knowledgeable and spoke great English.
Dennis at the lobby bar is still my favourite as he remembered us and just is that bartender you see in the movies, friendly, speaks great English, remembers your favourite drink and can keep you entertained.
Lizbeth our maid kept our room spotless and always had enough towels. Great job Lisbeth!!
Omar, Rosalino, and Daniel at the pool bar...what can I say, you guys are all absolutely amazing! You work so hard and are always so friendly and give the best service!
That being said, I agree with the previous review from oldbartho. There are some issues that need to be resolved at this resort. The privately owned condo/villas owners are creating problems that we also saw. And it not all the owners, its a few. Tesoro will have to decide which is more important, repeat hotel guests or villa/condo owners.
One other issue is , the pool bar only opens at 11:30. We sat on the beach beside the Krystal Hotel guests and they would come from the bar with drinks at 10 AM. We had to wait until 11:30....?
A few little things, the french fries at the Snack Bar were never fresh, not once in 17 days! No Guacamole at the snack bar ever, and rarely at the buffet. I would have thought this would be a staple menu item as we are in Mexico right!
Buffet menu was pretty good and an improvement from last year, Buffets at night time not bad, but only had pasta show station twice. This was my favourite and wish this could be more often.
No mint leaves to make mojito's at this resort for all you mojito lovers.
No fresh french fries.
No guacamole at the snack bar.
Pool bar does not open until 11:30
Villa/Condo owners seem to run this place.
Towels have numbers on them and it seems to be an issue when returning them as their system for keeping track needs to improve!
All in all, 5/5 for service and cleanliness.
Could improve some food items.
Would I go back? Probably, I truly think the staff does their utmost with what they are given.
Daniel at the front reception
Dennis at the lobby bar
Omar, Rosalio, Hector and Daniel at the pool bar (thank you for the ice every day Hector!)
Lisbeth our maid