El Cid Castilla Beach Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

6019 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

You are treated like a child.......

Esmirna C on Aug 30, 2021

A group of friends and I spend 5 days at this resort for a wedding. The service is slow and the “all-inclusive” is limited. There are not enough restaurants for the amount of guests. You are treated like a child with punitive parents; they are looking at the smallest mistake to get you in trouble. One of our friends was waiting for the “main person” to arrive in the next couple of hours to complete the check-in. While he waited he was given a temporary band, his stay was paid in full weeks prior. When he went to the pool, he was unable to get a drink because his band wasn’t accepted it. We were part of a wedding with more than 175+ attendees and one drink was a deal breaker for them. Needless to say, I will not be returning to this resort.

TripAdvisor users rated this property 1 out of 5

Worst Mazatlan Resort! Stay away!

ascencio30 (Aurora, Illinois) on Aug 24, 2021

Honestly, the WORST hotel and resort my family and I have been to. Not only is the hotel staff there very rude, the food is terrible, the rooms are old, the beds are twin sized and the mattresses are horrendous! To add to it, the "all inclusive" package is really not all inclusive, they have different tiers of "all inclusive" and staff seems to notice the color of your band and seems that the color dictates the level of all inclusiveness you experience. Just a honest, horrible experience. It was about 18 of us that went to this hotel and will never return. So disappointing. Save your money and reserve elsewhere.

TripAdvisor users rated this property 5 out of 5

Great place to unwind

ISUmomof6 (Urbandale, Iowa) on Aug 16, 2021

We came to unwind after a hectic few months. The service and food are top notch. Our room is beautiful and has great views of the ocean and city skyline. The main pools are wonderful for families. The adult pool is a quiet oasis with bar, food and bathroom handy.

TripAdvisor users rated this property 5 out of 5

Pool View

yazminsoto on Aug 10, 2021

The pool here is amazing. It has so many cool features such as a cliff jump, a slide, etc. It’s very clean and large. The customer service here is amazing as well. Anything you can possibly need, El Cid has you covered!

TripAdvisor users rated this property 5 out of 5

Great Stay

mileivicaraveo on Aug 09, 2021

Very Great Hotel more than five star. The rooms are very clean and staff is super helpful and nice. Everyone was very attentive made it feel like home on a vacation.Pool of the hotel is super kid friendly hotel was very family oriented.

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