No matter how large the party you are with, the staff at El Cid will go above and beyond to make your requests come true and some. We loved the unexpected tequila tasting by the pool. Always remember to tip! The staff here make their livelihoods off the tourism and gratuities are greatly appreciated. Overall, I was extremely impressed with the service, cleanliness, and hospitality of the hotel and cannot wait to return to El Cid.
Great Place to Stay
Oct 17, 2021
This is a great resort. The staff is super friendly and service is second to none. Even with Hurricane Pamela, Our vacation didn't skip a beat. By the next afternoon, you would have never guessed a hurricane had come through the night before.
Great views, pool, town. Food not so much.
Oct 16, 2021
Enjoyed our stay except when we at on the resort. Staff was awesome, food was not. Had great message, speed boat excursion was fun. Food in local restaurants was incredible. Great attention to covid protocol
Dan and Charlene from Red Deer Alberta
(Red Deer, Canada)
Oct 13, 2021
Our room was surprisingly spacious. We stayed in a one bedroom which had 2 washrooms with showers. Large bedroom and living room which both had access to the nice size balcony. We were all inclusive and didn’t use the kitchen. Restaurants were above expectations. Staff were all kind and courteous. Adult pool area was very appreciated and had the #1 sever named Angel who never stopped moving, definitely a 10 star worker, not only did he come around promptly when our drinks got low but he brought your food orders promptly. Not an easy feat being the only server in this area. Also we enjoyed our dining experience in the Mexican restaurant Cascada with Cesar as our server who made sure we had everything including a specialty coffee for my wife which wasn’t the case at all the other a la carts. We enjoyed breakfast at the La Concha located next to the beach where Martin , David and Jesus made sure we had everything we needed plus champagne. Special mention to Daniella and Michelle in guest services for helping us get our PCR tests completed. Thanks to Oscar at the front desk for always making change for us. Love the gentleman at the front door entering the hotel who made sure we took our temperature and sanitized our hands before entering the hotel . Looking forward to our next visit.
Top Notch Service At El Cid El Moro
Oct 09, 2021
Service was top notch!! Staff went above and beyond, always professional, and always clean cut, dressed great, looking amazing. My FAVORITE staff person was Gil, our shuttle driver. Please recognize him about his outstanding professionalism and personality. I would appreciate that. I only have ONE complaint & that's about our room service. My floor ALWAYS had sand on it, as if it wasn't swept. This was a daily annoyance, but I dealt with it. I had the best time ever and will surely return. Thank you for outstanding service in the resort industry. The adult pool WAS THE BEST. No kids :)