Everything was perfect. Clean room, plenty of bottles of water, reception fruit basket. Room service was perfect, timely and very tasty. Perfectly located. I would definitely go back to stay there. Clean protocols observed all the time.
Very nice property
Nov 21, 2021
Nice location with walking distance of convention center and lots of good restaurants. Breakfast buffet is really good along with room service and the Italian restaurant onsite Spasso. The room wa comfortable and clean. Staff is great.
Recent trip to Hyatt Regency Merida
Nov 08, 2021
This was a very clean and modern hotel. The staff was very nice and helpful. They go out of their way to greet you with kindness and meet your needs. Will highly recommend to anyone visiting Merida! The room were very neat and cleaned daily.
Solid Hotel, but slightly expensive
Nov 03, 2021
Did not appreciate the fiasco at check-in where I was told I could book the executive suite upgrade with points, then after making the effort to call in to WoH, was told that it could only be booked with cash. While the receptionist was trying to be as helpful as possible, whoever it was that he was messaging was not. Ultimately, they were unable to offer a suite that was bookable with points and were not able to provide a meaningful upgrade as a Globalist
Sidenote: the system is inherently unprofessional, as I don't think it's reasonable to have to stand and watch the receptionist chat with a "partner" or "manager" online and wait for a response.
Ultimately, we ended up in the Club King and while the room was spacious, it seemed pretty bare bones as well. We were told breakfast closed at 12:30, and when we made our way downstairs at 12:35, we were not allowed in, so make sure to be on time, I guess. The check-in disaster also took so long that we were unable to enjoy the snack time at the lounge, which ended at 8 pm (we arrived at the hotel at 6:30 pm). In addition, make sure you're covered in mosquito repellant, because in the 1.5 hours I spent waiting at the front desk, I was bitten by mosquitoes at least 6 or 7 times.
Oct 20, 2021
This hotel is located in the center of downtown Merida. The staff at the front were absolutely amazing. Every morning we were there, they greeted us and asked how our stay was, which was great. We had such a wonderful time there and enjoyed our stay. I did not take the names of the staff there but during our stay they helped us with getting around Merida, making restaurant recommendations and even helping us with transportation back to the airport.
We were on the 8th floor and literally we saw NO ONE on our floor during our entire stay. The cleaning staff were so prompt and quick, it was amazing. Great bath products, nice robes and walking distance from your local Starbucks or new restaurant. They have relationships with most vendors near by and can assist with anything needed.
I recommend this location for a stay in this lovely, quaint town.