Ideally located between Times Square and Central Park, the Sheraton New York Times Square puts you in the heart of Manhattan's best attractions. The contemporary-styled hotel is within walking distance of Fifth Avenue shops, Broadway theatres and Central Park.
Waived for WestJet Vacations guests.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
(London, United Kingdom)
Sep 21, 2021
The lobby is nice and grand but can get crowded. The rooms are of a good size. Housekeeping is very good. I had a problem though after three nights with my WIFI and had to move rooms. The reception was helpful. The duty manager who helped me with the change of room was okay. She at first moved me to a smaller room with worse views than my current room until I specified I wanted twin beds and facing Central Park. Hmm. Also would have been nice if she threw in a breakfast voucher (or upgrade or something!) for the inconvenience of moving rooms given we were staying for two weeks at the hotel. Little details help. I already moved from an inferior hotel to the Sheraton and had unpacked so much given we were staying two weeks. So it was a lot of trouble to move rooms and it's not the guests fault that the WIFI is wonky in our room in particular. She said to call once I have packed and she would send the bellman with a trolley but when I called once I was ready she was out and I had to wait. Again hmmm. I am a Marriott Bonvoy member btw. The staff at reception and concierge were great.
I would stay here again. Location was great.
Cramped Rooms, not as shown in photos / described on website
Sep 21, 2021
We stayed here in first week of August using our Marriott Vacation Club points. It's one of the worst MVC hotels we have stayed. The room was smaller than what we perceived from the photos. It did not have the amenities/ furniture as listed on the website. Upon checking with front desk, the said ' it's just a photo". I was surprised that staff of reputed hotel could give such a reply. Even there was a charge of USD 25 to operate the fridge.( Even the motels in USA provides a fridge ( and microwave) in the room). The room was cramped & uncomfortable. Not to Marriott standards. Very disappointed. Will never recommend this place to any MVC member. Only the location was good.